Experienced Customer Service Advocate for National Remote Position - Delivering Exceptional Healthcare Support and Building Trust with Members Across the U.S.

Welcome to arenaflex: Transforming the Healthcare Experience

At arenaflex, we are dedicated to simplifying the healthcare experience, creating healthier communities, and removing barriers to quality care. Our mission is to help people live healthier lives and make the health system work better for everyone. We believe that everyone deserves the opportunity to live their healthiest life, and we are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes.

Job Overview

We are seeking a highly skilled and compassionate Customer Service Advocate to join our team in a national remote position. As a Customer Service Advocate, you will have the flexibility to telecommute from anywhere within the U.S. and take on challenging and rewarding work that impacts the lives of millions of people for the better. You will be the single point of contact for members enrolled in arenaflex benefit plans, providing exceptional support and guidance throughout their healthcare journey.

Key Responsibilities

• Listen actively and ask appropriate questions to identify specific questions or issues and document inquiries from members regarding medical, vision, dental, pharmacy plan details, plan/program eligibility, and medical claims
• Use multiple databases, tools, and partnerships to refer and enroll members to appropriate internal specialists and programs based on their needs
• Interpret and translate clinical/medical terminology and coding to assist members with managing costs using simple language
• Adapt to communicated changes in process, policy, and guidelines quickly at site and enterprise level
• Educate members about the fundamentals of healthcare benefits and plans
• Assist members to maximize the use of community services, support programs, and resources available
• Meet performance goals established for the position in efficiency, call quality, customer satisfaction, first call resolution, schedule adherence, and attendance

Requirements and Qualifications

To be successful in this role, you will need to have:

Essential Qualifications

• 1+ years of experience in a customer service environment
• Must be 18 years of age or older
• Ability to work Monday - Friday during our normal business hours of 8:30am - 5:00pm and 12:30pm - 9:00pm CST, with occasional overtime as needed

Preferred Qualifications

• 2+ years of experience in a customer service environment
• Experience in a healthcare insurance environment
• Part of arenaflex Benefit Operations and Experience

Telecommuting Requirements

To work remotely, you will need to:

• Have a dedicated work area established that is separated from other living areas and provides information privacy
• Have a high-speed internet connection that meets arenaflex's requirements
• Be able to keep all company-sensitive documents secure

Soft Skills and Competencies

We are looking for candidates with excellent soft skills, including:

• Active listening
• Negotiation
• Empathy and sensitivity
• Patience and resilience
• Agility and flexibility
• Conflict resolution
• Cultural sensitivity
• Disability and diversity awareness
• Effective time and resource management
• Excellent verbal and written communication skills

Career Growth and Development

At arenaflex, we are committed to helping our employees grow and develop in their careers. You will have access to training and development programs, as well as opportunities to move into other roles within the company. We offer a comprehensive benefits package, including incentive and recognition programs, equity stock purchase, and 401k contribution.

Work Environment and Company Culture

arenaflex is an equal employment opportunity/affirmative action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. We are committed to creating a diverse and inclusive work environment that values and respects all employees.

Compensation and Benefits

The hourly range for this position is $16.00 - $31.44 per hour, depending on location and experience. We offer a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401k matching program and paid time off.

Conclusion

If you are a motivated and compassionate individual who is passionate about delivering exceptional customer service and making a difference in the lives of others, we encourage you to apply for this exciting opportunity. As a Customer Service Advocate at arenaflex, you will have the chance to work with a talented team of professionals who are dedicated to transforming the healthcare experience and improving the lives of millions of people. Apply today and start doing your life's best work!