Experienced Bilingual Financial Customer Service Representative – Remote Opportunity at arenaflex
At arenaflex, we're a global, digital business services company that delivers the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
Why Join arenaflex?
As a leading digital business services company, arenaflex offers a wide range of benefits that make us an attractive employer. Some of the benefits of working with us include:
- Paid Training to help you develop your skills and knowledge
- Competitive Wages to ensure you're fairly compensated for your work
- Full Benefits, including Medical, Dental, Vision, 401k, and more, to support your overall well-being
- Paid Time Off to allow you to relax and recharge
- Employee wellness and engagement programs to promote a healthy work-life balance
About arenaflex and You
At arenaflex, we believe in a balanced high-tech and high-touch approach blended with deep industry and geographic expertise. We make people's lives simpler, faster, and safer by helping companies adapt quickly to changing needs. As a key contributor to our team, you'll have the opportunity to interact with people from all walks of life and work in a collaborative and engaging environment.
Did You Know?
Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit! We offer career growth opportunities and learning benefits to help you develop your skills and advance your career.
Responsibilities
As a Bilingual Financial Customer Service Representative at arenaflex, your responsibilities will include:
- Fielding customer inquiries and finding innovative ways to respond to varying questions, issues, and concerns
- Connecting with customers via phone to resolve their questions, issues, or concerns
- Escalating/Transferring/Completing conference calls to banks, loan originators, financial institutions, and more
- Calmly attempting to resolve and de-escalate any issues
- Tracking all call-related information for auditing and reporting purposes
- Providing feedback on call issues
Qualifications
We're looking for fearless people who are inspired to deliver only the best in all that they do. To be considered for this role, you'll need:
- Bilingual Spanish/English required
- High School Diploma or GED required
- Must be over 18 years of age
- 6 months customer service experience minimum
- 6 months Call Center experience, preferred
- Ability to type 25 wpm
- Comfort with desktop computer system
- Proven oral & written communication skills
- Logical problem-solving skills
- Availability to work various shifts
- Ability to use Windows operating systems
- Organization and work prioritization skills
- Able to work independently
- Ability to work in a constantly changing and fast-paced environment
- Ability to stay composed and objective
- Strong listening skills
Work from Home Requirements
To work from home, you'll need:
- Internet Connection Requirements:
- Minimum subscribed download rate equal or exceeds 12.0 Mbps
- Minimum subscribed upload rate equal or exceeds 3.0 Mbps
- ISP must have no packet loss and ping under 50ms
- Proof of internet speed required
- Clean and quiet workspace
Join arenaflex Today!
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to join a dynamic team and advance your career with arenaflex. Apply for this job