Experienced Customer Practice Manager, Media & Entertainment, US - Telco, Media, Entertainment, Games, and Sports - arenaflex ProServe
Join arenaflex ProServe, a leading provider of cloud-based solutions, as we embark on a transformative journey in the Media & Entertainment domain. We are seeking an exceptional Customer Practice Manager (CPM) to lead and support customer programs, develop a long-term ProServe strategy, and execute against that strategy within our Media & Entertainment vertical in the United States.
About arenaflex ProServe
arenaflex is the world's most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuously innovating to power the businesses of the most successful startups to Global 500 companies. Our ProServe team is dedicated to delivering transformative customer programs that drive strategic and financial value through the promotion and sale of ProServe programs.
Key Responsibilities
As a Customer Practice Manager, you will be responsible for leading business outcomes, executing long-term strategic customer transformation roadmaps, and developing a unified account plan and pursuit plan that aligns with the AWS account team (direct sales). You will establish executive relationships across Business & Technology groups, executive sponsorship of programs, and establish an internal network at arenaflex, most notably with internal organizations critical to success: Account Team (#OneTeam), Partner team, Global Services organization, Finance, and Legal.
Key Responsibilities (continued)
* Lead business outcomes - ability to articulate accelerated customer outcomes through cloud transformation.
- Execution of long-term strategic customer transformation roadmaps, having a high Bias for Action to Deliver Results in ProServe and Platform bookings in the near term.
- Develop a unified account plan and pursuit plan that aligns with arenaflex account team (direct sales).
- Establish Executive relationships across Business & Technology groups, executive sponsorship of programs.
- Establish an internal network at arenaflex, most notably with internal organizations critical to success: Account Team (#OneTeam), Partner team, Global Services organization, Finance, and Legal.
- Successful assumption of role of strategic advisor and expert with a deep knowledge of the cross-section of the customers' business and the cloud ecosystem.
- Deliver on annual bookings, revenue, and customer satisfaction targets with deal structure aligned with defined customer outcomes and arenaflex ProServe business objectives.
- Support scale through shared learnings and mechanisms across the ProServe team.
About the Team
arenaflex values diverse experiences and encourages candidates to apply, even if they do not meet all of the preferred qualifications and skills listed in the job description. Our team is diverse, inclusive, and committed to fostering a culture of inclusion that empowers us to be proud of our differences.
Why arenaflex?
arenaflex is the world's most comprehensive and broadly adopted cloud platform, pioneering cloud computing and continuously innovating to power the businesses of the most successful startups to Global 500 companies. We are committed to a diverse and inclusive workplace and are an equal opportunity employer, not discriminating on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
Inclusive Team Culture
Our employee-led affinity groups foster a culture of inclusion that empowers us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
We're continuously raising our performance bar as we strive to become Earth's Best Employer. That's why you'll find endless knowledge-sharing, mentorship, and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there's nothing we can't achieve in the cloud.
Basic Qualifications
* Bachelor's degree, or 7+ years of professional or military experience
- 5+ years of Media & Entertainment Industry experience
- 8+ years of IT consulting and management experience in customer-facing roles
- A proven track record of scoping, selling, and delivering large-scale enterprise IT Transformation programs
- Experience in leading solutions that include core products, third-party products, and custom-built solutions
Preferred Qualifications
* A consistent track record of achieving sales targets and opportunity management
- Excellent written and verbal communication skills, including workgroup leadership and executive presentations
Compensation & Benefits
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138,200/year in our lowest geographic market up to $239,000/year in our highest geographic market. Pay is based on a number of factors, including market location, and may vary depending on job-related knowledge, skills, and experience. Amazon is a total compensation company, and dependent on the position offered, equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, and/or other benefits.
How to Apply
If you're passionate about leading transformative customer programs and driving strategic and financial value through the promotion and sale of ProServe programs, we encourage you to apply for this exciting opportunity. Please submit your application via our internal or external career site.
Equal Employment Opportunity
arenaflex is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
Los Angeles County Applicants
Job duties for this position include: work safely and cooperatively with other employees, supervisors, and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees, supervisors, and staff to ensure exceptional customer service; and follow all federal, state, and local laws and Company policies. Criminal history may have a direct, adverse, and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above, as well as the abilities to adhere to company policies, exercise sound judgment, effectively manage stress and work safely and respectfully with others, exhibit trustworthiness and professionalism, and safeguard business operations and the Company's reputation. Pursuant to the Los Angeles County Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. Apply for this job