Experienced Customer Service Representative (Remote) - Urology and Ostomy Medical Supplies
At arenaflex, we're dedicated to providing high-quality, innovative medical supplies combined with exemplary customer service, discreet delivery of supplies, and support with insurance paperwork and representation. We're seeking an experienced Customer Service Representative to join our team in a 100% remote, work-from-home position. As a key member of our customer-facing team, you'll provide timely and accurate information to customers regarding their order status and/or product information requests, process customer returns, and work closely with our Medical Billing department to resolve disputed Billing charges.
About arenaflex
arenaflex has been serving urology and ostomy customers for over two decades. Our mission is to provide exceptional customer service, innovative medical supplies, and support to our customers. We're committed to making a positive impact on the lives of our customers and their families.
Job Summary
As an Experienced Customer Service Representative, you'll be responsible for providing exceptional customer service to our external customers. You'll utilize your in-depth knowledge of our products and programs to resolve customer inquiries, process returns, and work closely with our Medical Billing department to resolve disputed Billing charges. This is a 100% remote, work-from-home position, and you'll have the flexibility to work from anywhere.
Key Responsibilities
* Provide timely and accurate information to customers regarding their order status and/or product information requests according to established department and intra-departmental policies and procedures.
- Process customer returns according to established department policies and procedures.
- Work closely with the Medical Billing department to resolve disputed Billing charges.
- Provide timely feedback to Customer Service Management regarding service failures or customer concerns.
- Partner with Sales Representatives to meet or exceed customer service expectations.
Requirements
* 1+ years of medical industry or call center/customer service experience.
- Ability to read, analyze, and interpret medical supply publications, technical procedures, and/or training tools.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages.
- Ability to solve practical problems and deal with a variety of variables.
- Knowledge of Microsoft Office Applications.
- Ability to work some evening shifts, weekends, or overtime as needed.
Education and Experience
* High School Diploma or general education degree (GED).
Benefits
* Comprehensive benefits package, including: + Up to 12 company-paid holidays. + Medical, dental, and vision insurance. + 401(k) plan. + Tuition reimbursement. + Access to the arenaflex Healthy Lives Program, Employee Assistance Programs, and additional support resources.
Why Join arenaflex?
A career at arenaflex means being part of a team that values your opinions and contributions and encourages you to bring your authentic self to work. We're a place where we help each other be great, do what's right, hold each other accountable, and learn and improve every day. We welcome people with the imagination and drive to help us reinvent the future of health.
Work Environment and Culture
arenaflex is a dynamic and fast-paced environment that values innovation, collaboration, and customer satisfaction. We're committed to creating a culture that's inclusive, diverse, and supportive of our employees' growth and development.
How to Apply
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex website URL] to learn more about our company culture and to submit your application.
Equal Opportunity Employer
arenaflex is an Equal Opportunity/Affirmative Action Employer. We do not discriminate on the basis of race, color, religion, age, sex, creed, national origin, ancestry, citizenship status, marital or domestic or civil union status, familial status, affectional or sexual orientation, gender identity or expression, genetics, disability, military eligibility or veteran status, or any other protected status.
Required Skills
* Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
- Knowledge of medical industry and customer service principles.
Optional Skills
* Experience with medical billing and insurance claims.
- Knowledge of Microsoft Office Applications, particularly Excel and Word.
- Experience with customer relationship management (CRM) software.
- Bilingual or multilingual skills.
Primary Work Location
USA, FL - Stuart Airport Road
Additional Locations
arenaflex has multiple locations across the United States. Please visit our website to learn more about our locations and to apply for this opportunity.
Work Shift
We're a 24/7 operation, and we require our Customer Service Representatives to work a variety of shifts, including evenings, weekends, and overtime as needed.
Join arenaflex Today!
If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website at [arenaflex website URL] to learn more about our company culture and to submit your application. Apply for this job