Experienced Full Stack Customer Service Representative – Remote Utility Billing and Service Order Support

Are you passionate about delivering exceptional customer experiences and solving complex problems in a fast-paced environment? Do you thrive in a dynamic setting where no two days are the same? If so, we have an exciting opportunity for you to join arenaflex as a Remote Customer Service Representative. As a key member of our team, you will be responsible for providing top-notch support to our customers, handling a wide range of inquiries, and resolving issues in a timely and professional manner.

About arenaflex

arenaflex is a leading provider of energy services, dedicated to delivering reliable and efficient solutions to our customers. With a strong commitment to customer satisfaction, we strive to create a positive and inclusive work environment that values diversity, equity, and inclusion. Our team is passionate about making a difference in the lives of our customers, and we're looking for like-minded individuals to join our ranks.

Key Responsibilities

As a Remote Customer Service Representative, you will be responsible for:

• Processing billing calls, investigating meter read and other requests relating to billing accuracy or payment
• Handling emergency calls and providing timely support to customers in need
• Processing customer move-ins, adds, and transfers, as well as refunds, compensation requests, and changes to accounts
• Routing escalated customer issues for resolution and making referrals for special programs such as Energy Assistance, CRISIS, Dollar Energy, or other programs as necessary
• Processing order inquiry calls, initiating service orders, and providing service order status updates
• Assisting customers with credit/payment arrangements and directing them to self-service channels as needed
• Meeting individual deadlines, metrics, and team goals while multitasking and prioritizing tasks effectively
• Working cooperatively in a group environment to achieve common goals and promoting a positive work environment

Essential Qualifications

To be successful in this role, you will need:

• A high school diploma or equivalent
• One (1) year of customer service experience
• Computer skills, including navigating multiple tabs, windows, and systems
• The ability to type a minimum of 25 WPM (Word Per Minute)
• Solid written and verbal communication skills
• For bilingual candidates, the ability to take a bilingual aptitude test (Spanish) and possess solid written skills in English and Spanish, as well as speak fluent English and Spanish

Preferred Qualifications

While not required, the following qualifications will make you a strong candidate:

• 2-3 years of call center and/or customer service experience
• 2-5 years of previous customer service work from home experience
• Utility experience
• Advanced computer skills, including navigating multiple tabs, windows, and systems
• The ability to type 60-65 WPM (Words Per Minute)

Work Environment and Requirements

As a remote employee, you will be required to:

• Maintain high-speed wired internet access (75mpbs download and 15mpbs upload) that is hardwired, with no Wi-Fi or satellite internet
• Have the ability to work in a secure, private location with proper, ergonomic office equipment (computer desk and computer chair) and setup
• Have a smartphone to download a VPN app on your personal device
• Be available from 7:00 a.m. – 7:00 p.m. and attend 100% of the 13-week training program
• Meet punctual attendance requirements to ensure consistent service delivery and reliability for our customers

Compensation and Benefits

arenaflex offers a competitive salary range of $33,400.00 - $46,800.00, depending on experience. We also provide a comprehensive benefits package, including medical, dental, and vision insurance, as well as a 401(k) retirement plan.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to providing a safe and inclusive work environment for all employees and applicants. We value diversity, equity, and inclusion and strive to create a workplace where everyone feels valued and respected.

How to Apply

If you're passionate about delivering exceptional customer experiences and solving complex problems, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.

Safety Statement

arenaflex is committed to promoting a safe work environment and expects all employees to actively participate in our employee safety program. We encourage you to report any unsafe conditions and take actions to prevent personal injuries. By joining our team, you'll be part of a culture that values safety, productivity, and excellence.

Inclusion & Diversity

arenaflex values inclusion and diversity within our team, customers, and external partners. We strive to create a workplace where everyone feels valued and respected, regardless of their background, culture, or perspective. As a member of our team, you'll be expected to respect and consider diversity, engage with others' opinions, and contribute to a positive work environment.

Posting Information

Posting Start Date: 2024-11-08 Posting End Date: (if applicable) Apply Job! Apply for this job