Experienced Healthcare Customer Service Representative – Medicare Population Health Management and Customer Support Specialist

Introduction to arenaflex and the Industry

arenaflex is a leading organization in the healthcare industry, dedicated to providing exceptional customer service and support to its clients. As a key player in the healthcare sector, arenaflex is committed to delivering high-quality services that meet the evolving needs of its customers. The healthcare industry is rapidly growing, with a increasing focus on population health management, customer-centric care, and innovative solutions to improve health outcomes. At arenaflex, we are passionate about making a positive impact on the lives of our customers, and we are seeking a talented and compassionate Healthcare Customer Service Representative to join our team.

Job Overview

We are seeking an experienced and skilled Healthcare Customer Service Representative to work on a 4-month contract basis, with the possibility of extension. As a Medicare Population Health HRA Care Navigator, you will play a vital role in conducting telephonic outreach to customers, educating them on plan benefits, and addressing gaps in care. You will be working remotely, with a schedule of Monday to Friday, 8:00 AM - 5:00 PM (CST/EST), and will be compensated at a rate of $17 per hour on W2.

Key Responsibilities

• Conduct telephonic outreach to Medicare customers to complete health screenings and assess their needs
• Educate customers on plan benefits, including coverage, copays, and deductibles, and address any gaps in care
• Coordinate with internal teams to ensure timely hand-off to appropriate care teams, including case management and community resources
• Document all interactions with customers, including phone calls, emails, and letters, for regulatory review and quality assurance
• Assist customers with scheduling medical appointments, connecting them to case management and community resources, and escalating concerns or issues as needed
• Develop and maintain a thorough understanding of Medicare regulations, policies, and procedures, and apply this knowledge to provide exceptional customer service

Essential Skills and Qualifications

To be successful in this role, you will need to possess strong written and verbal communication skills, with an empathetic attitude and a passion for delivering exceptional customer service. You should be proficient in navigating computer applications, including Microsoft Outlook, Excel, Word, and dual-monitor setups. The ability to handle multiple tasks, set priorities, and develop action plans with attention to detail is essential. Knowledge of healthcare and regulatory requirements, with an emphasis on Medicare, is also required.

Preferred Qualifications

While not essential, experience in managed care, health services, or population management is preferred. A college degree is also preferred, although a high school diploma is the minimum educational requirement. If you have 1+ years of experience in managed care or a related healthcare field, and 1+ years involving telephone contact and process management, you will be well-suited to this role.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Healthcare Customer Service Representative, you will have access to ongoing training and development opportunities, including workshops, webinars, and online courses. You will also have the opportunity to work with a talented and experienced team, and to develop your skills and knowledge in a dynamic and supportive environment.

Work Environment and Company Culture

arenaflex is a remote-friendly organization, and this role will be working from home. We believe in fostering a positive and inclusive work environment, where our employees feel valued, supported, and empowered to succeed. Our company culture is built on a foundation of respect, integrity, and compassion, and we are committed to making a positive impact on the lives of our customers and our employees.

Compensation, Perks, and Benefits

As a Healthcare Customer Service Representative at arenaflex, you will be compensated at a rate of $17 per hour on W2. You will also be eligible for a range of perks and benefits, including opportunities for professional development, a supportive and dynamic work environment, and a comprehensive benefits package.

Conclusion

If you are a motivated and compassionate individual, with a passion for delivering exceptional customer service and supporting the health and wellbeing of others, we encourage you to apply for this exciting opportunity. As a Healthcare Customer Service Representative at arenaflex, you will be part of a talented and dedicated team, working together to make a positive impact on the lives of our customers. Don't miss out on this chance to join our team and take your career to the next level. Apply now to become a part of the arenaflex family!