Retail Customer Service Expert – Web & Cloud Application Support | arenaflex | Remote (United States)
Join the arenaflex Team and Revolutionize Customer Service
Are you a customer service enthusiast looking for a new challenge? Do you thrive in a fast-paced, dynamic environment where no two days are the same? Look no further than arenaflex, a global leader in digital business services. As a Retail Customer Service Expert, you'll be at the forefront of delivering exceptional customer experiences, leveraging cutting-edge technology to drive meaningful and sustainable results.
About arenaflex
arenaflex is a global, digital business services company that empowers the world's best brands to streamline their business in innovative and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to make a positive impact on our communities, clients, and the environment.
Benefits of Working with arenaflex
* Paid Training to equip you with the skills and knowledge you need to succeed
- Competitive Wages that reflect your value to our organization
- Comprehensive Benefits Package, including Medical, Dental, Vision, 401k, and more
- Paid Time Off to recharge and refocus
- Employee Wellness and Engagement Programs to support your physical and mental well-being
Your Role in arenaflex
As a Retail Customer Service Expert, you'll be the eyes and ears of our team, fielding customer inquiries and finding innovative ways to respond. You'll work in a collaborative and engaging environment, interacting with people from all walks of life and experiencing no two days the same. As you grow and challenge yourself, you'll discover your potential can take you anywhere you want to go.
Did You Know?
Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit!
Work from Home Requirements
* Must be able to provide a personal device (desktop, laptop, or tablet) with Windows 10 or later, Wired Ethernet LAN connection, Internet Connection (Satellite, wireless, and dial-up ISP are not permitted), and a minimum of 4GB RAM
- Internet Connection Requirements:
+ Minimum subscribed download rate equal to or exceeds 12.0 Mbps + Minimum subscribed upload rate equal to or exceeds 3.0 Mbps + ISP must have no packet loss and ping under 50ms + Proof of internet speed required + Clean and quiet workspace
Responsibilities
As a Customer Service Representative, your main responsibility is to find innovative ways to respond to varying questions, issues, and concerns. Your key responsibilities include:
- Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns
- Calmly attempting to resolve and de-escalate any issues
- Escalating interactions when necessary and appropriate
- Responding to requests for assistance and/or possible processing payments
- Tracking all call-related information for auditing and reporting purposes
- Providing feedback on call issues
- Upselling if required
Qualifications
We're looking for fearless people – people who are inspired to deliver only the best in all that they do. To succeed in this role, you'll need:
- Ability to work remotely in a virtual team environment
- 6 months of customer service experience (preferred)
- Over 18 years of age
- Ability to type 25 wpm
- High School Graduate or GED
- Comfort with desktop computer systems
- Proven oral and written communication skills
- Logical problem-solving skills
- Ability to navigate Windows operating systems
- Organization and work prioritization skills
Be Part of Our arenaflex Family
At arenaflex, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're dedicated to providing a workplace that's conducive to happiness and a healthy work-life balance.
Apply Now
Ready to join the arenaflex team and revolutionize customer service? Apply now and take the first step towards a rewarding and challenging career. Apply Job! Apply for this job