Experienced Fiber Customer Support Analyst – Delivering Exceptional Technical Support and Customer Service

At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about connecting people to what brings them joy. We're a team of problem-solvers, creatives, and leaders who are dedicated to driving innovation, creativity, and impact in the world. Our mission is to empower people to live, work, and play to their fullest potential, and we're looking for talented individuals like you to join our team.

About arenaflex

arenaflex is a leading provider of innovative communication and entertainment services that connect people to the digital world. We're committed to delivering exceptional customer experiences, and our team of experts is dedicated to providing top-notch technical support and customer service to our customers. As a Fiber Customer Support Analyst, you'll play a critical role in helping our customers connect to the digital world, and we're excited to have you join our team.

Job Summary

We're seeking an experienced Fiber Customer Support Analyst to join our team in a remote role. As a Fiber Customer Support Analyst, you'll be responsible for providing exceptional technical support and customer service to our Fios customers with their voice, data, and video services. You'll be part of a dynamic team that's passionate about delivering outstanding customer experiences, and you'll have the opportunity to work with a range of communication and networking components to provide customers with service support and configuration of customer equipment.

Responsibilities

As a Fiber Customer Support Analyst, your responsibilities will include:

• Answering incoming calls from customers with order inquiry and/or trouble reports
• Providing customers with service support for Voice, Data, and Video services and features within the fiber and/or copper network
• Performing analysis and isolation of trouble conditions and creating and sorting trouble reports
• Utilizing knowledge of communication and networking components to provide customers with service support and configuration of customer equipment
• Communicating clearly and professionally, delivering technical/industry information in a manner appropriate to the audience
• Working evenings, weekends, holidays, and unscheduled shifts as determined by the needs of the business

Requirements

To be successful in this role, you'll need:

• A dedication to customer service excellence with amazing communication skills and a positive, professional attitude
• A related Associate Degree or 2+ years' relevant experience
• Technical support call center experience (even better if you have one or more of these qualifications)
• The ability to work in a fast-paced environment and thrive in a dynamic team
• Excellent problem-solving skills and the ability to analyze complex technical issues
• Strong communication and interpersonal skills, with the ability to communicate effectively with customers and colleagues
• The ability to work independently and as part of a team, with a strong focus on collaboration and teamwork

Preferred Qualifications

While not required, it's even better if you have:

• A related Associate Degree or 2+ years' relevant experience
• Technical support call center experience
• Knowledge of communication and networking components, including fiber and copper networks
• Experience with troubleshooting and resolving complex technical issues
• Strong analytical and problem-solving skills, with the ability to analyze complex technical issues and develop effective solutions

Work Environment and Culture

As a remote employee, you'll have the flexibility to work from home with occasional in-person trainings and meetings. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We're proud to be an equal opportunity employer, and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status.

Compensation and Benefits

We offer a competitive compensation package, including:

• A salary range of $670.00 to $1,774.50 weekly, based on a full-time schedule, with the potential to earn more in an incentive-based position
• A comprehensive benefits package, including health and wellness benefits, 401(k) Savings Plan, stock incentive programs, paid time off, adoption assistance, and tuition assistance
• A total rewards package that's designed to help you move forward in your career and in areas of your life outside of arenaflex

How to Apply

If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply. Please visit our website to learn more about our company culture, benefits, and compensation package. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal opportunity employer, and we celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.

Diversity and Inclusion

We're proud to be a diverse and inclusive company, and we're committed to creating a workplace that's welcoming and inclusive for all employees. We believe that diversity makes us stronger, and we're dedicated to fostering a culture that celebrates our differences and promotes equality and inclusion.

Test(s) Required

Computer & Internet Knowledge Test (210), SACS HTML Results

Test Previews

We're committed to ensuring that our hiring process is fair and unbiased, and we use a range of tests and assessments to evaluate candidates' skills and qualifications. Please visit our website to learn more about our testing process and to review the test previews.

Scheduled Weekly Hours

40 hours per week, with the flexibility to work from home and occasional in-person trainings and meetings.

Where You'll Be Working

As a remote employee, you'll have the flexibility to work from home with occasional in-person trainings and meetings. Our team is passionate about delivering exceptional customer experiences, and we're committed to creating a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. Apply for this job