[Remote] Pharmaceutical Content Compliance Manager

Note: The job is a remote job and is open to candidates in USA. Strive Pharmacy is dedicated to providing personalized solutions in the pharmaceutical industry. The Pharmaceutical Content Compliance Manager supports the content review program, ensuring compliance with laws and regulations while collaborating with various teams to maintain high-quality communications.

Responsibilities

• Drive Compliance content review: Design, implement, and continuously improve Strive’s content compliance framework (policies, SOPs, workflows, SLAs, and controls) for prescription, supplement, and OTC product lines. Train and support cross-functional teams on compliant content creation practices
• Lead cross-functional review: Prioritize and manage content review requests based on business needs, deadlines, and risk. Triage, prioritize, and approve content. Provide early-stage guidance to accelerate cycles and reduce rework. Monitor queue and enforce SLAs
• Claims & substantiation: Establish and maintain a compliant language library. Ensure appropriate qualifiers, disclaimers, and structure/function positioning for supplements. Prohibit unsubstantiated, misleading, comparative, or superiority claims. Participate in marketing/content planning meetings for upstream compliance
• Regulatory alignment: Interpret and apply USP //, FDA and FTC advertising/promotion guidance, HIPAA (marketing permissions), and relevant state board requirements to real-world assets and campaigns. Understand and advise on compliant content and communication guidelines for all Strive products and services (prescription and OTC)
• Risk management: Provide timely and accurate guidance grounded in applicable laws. Stay ahead of evolving enforcement trends and emerging digital marketing risks. Monitor changes in industry or regulatory requirements impacting content
• Training & enablement: Develop compliant content playbooks, training modules, and language guides for Strive teams. Upskill teams on compliant copy, fair balance, disclosures, testimonials, endorsements, and social media practices
• Documentation & audit readiness: Build a content repository and auditable record of decisions, approvals, and rationales. Maintain documentation of all reviews and approvals for audit readiness. Prepare materials for inspections or external reviews
• Metrics & reporting: Optimize review tools/queues (e.g., Asana). Support KPIs such as review volume, cycle time, first-pass approval rate, re-work rate, escalation frequency, and SLA adherence. Standardized processes to improve efficiency and accountability. Prepare executive-level dashboards and insights to drive continuous improvement
• Collaboration with Legal/Privacy: Participate in meetings with internal and external legal counsel as needed. Partner to align on risk thresholds, required notices/permissions, patient data usage, and incident response in public channels
• Inquiry response: Take ownership over responding to compliance inquiries originating from staff throughout the organization related to content compliance questions and issues. Respond to inquiries with detail, clarity, substantiation, and recommended action/direction for the requestor

Skills

• PharmD (required)
• 3+ years in pharmacy compliance, regulatory affairs, MLR/content review, or closely related roles within healthcare, pharmacy, biotech, or digital health industries
• Direct experience in content and marketing review
• Strong knowledge of USP //, FDA/FTC marketing/advertising guidelines (including digital, social, testimonials, endorsements, and disclosures), HIPAA marketing rules, and federal and state pharmacy requirements
• Demonstrated ability to interpret complex regulations into actionable, scalable guidance and to make timely, defensible approval decisions under fast-paced deadlines
• Track record of working cross-departmentally, training non-compliance stakeholders, and influencing outcomes without formal authority
• Exceptional attention to detail and accuracy
• Excellent writing/editing skills with precision on claims, qualifiers, and consumer-friendly risk language
• Highly organized; excels at prioritization across multiple concurrent launches and deadlines
• Proactive problem-solver who offers compliant solutions and can make sound, timely decisions
• Ability to balance regulatory compliance with business objectives by guiding teams toward compliant alternatives that achieve marketing goals
• Exceptional communication skills, both written and oral
• Strong interpersonal skills with the ability to collaborate across departments and to educate and influence non-compliance stakeholders toward compliant solutions
• Exceptional skills in time management and prioritization, and the ability to manage multiple concurrent priorities and deadlines in a fast-paced environment
• Proven ability to review and approve content under tight deadlines without compromising quality or accuracy
• Commitment to ongoing professional development and staying current with regulatory changes impacting pharmacy marketing
• Experience in writing standard operating procedures (SOPs)
• Proficient with Google Workspace and Microsoft Office
• JD or regulatory education preferred
• Experience using Asana and Canva preferred

Benefits

• Employer paid healthcare coverage available after 30 days of employment
• The choice of an FSA/HSA
• A voucher for new hire scrubs (if applicable)
• Parental leave
• A 401(k) plan with matching contributions
• The benefit of weekends and holidays off
• FREE COMPOUNDED MEDS to employees and immediate family members

Company Overview

• At Strive Compounding Pharmacy, we’re pioneering a movement in personalized medicine. It was founded in 2018, and is headquartered in Gilbert, Arizona, USA, with a workforce of 501-1000 employees. Its website is http://strivepharmacy.com/.

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