[Remote] Channel Partner Success Manager (Strategic Customer Success Team)

Note: The job is a remote job and is open to candidates in USA. Semrush is a global Tech company developing a platform for digital marketers. They are seeking a Channel Partner Success Manager to build and nurture relationships with agency teams, drive retention and renewals, and advocate for customer needs while providing strategic recommendations to enhance marketing performance.

Responsibilities

• Build and nurture strong relationships with agency teams and users, helping to enable them on Semrush Enterprise
• Drive high agency retention and renewal rates by ensuring our channel partners are fully enabled and see ongoing value from the product and their partnership with you
• Collaborate closely with different customer stakeholders to create and link key workflows within their agency services to the business value Semrush drives
• Ensure Channel Partner can clearly see the performance of their client work within the platform, set them up for success, and validate that the reporting is delivering expected results
• Work with your Channel AEs to build out plans across your Channel Partners to outline the opportunities for growth
• Act as the voice of the customer within Semrush, advocating for any improvements or enhancements based on customer needs and feedback
• Develop detailed, customized success plans tailored to the customer’s specific needs and business objectives
• Whether it’s the latest Google algorithm update or helping a customer build a strategy for AI in Search, you partner with your clients to help them understand what is most relevant to their business as it relates to SEO
• Partner with internal teams (Product, Sales, Support) to solve complex customer challenges
• Use data to provide actionable insights and track performance against KPIs. Present detailed reports and strategic recommendations to key customer stakeholders

Skills

• 7+ years of experience in Customer Success, consulting, agency services, or a related role, with a focus on enterprise customers, preferably in the MarTech or SaaS space
• Proven track record of building strong relationships with different levels, including C-suite executives and marketing teams
• Proven experience creating customized success plans, ensuring customers see clear connections between their processes and the results Semrush delivers
• Excellent problem-solving skills with the ability to provide tailored solutions to meet enterprise customers' needs
• Strong communication skills, both verbal and written, with an ability to articulate complex concepts to both technical and non-technical audiences
• Deep understanding of digital marketing technologies such as SEO, SEM, content marketing, analytics, CRM, and marketing automation
• Ability to manage a large book of business and prioritize high touch strategic customers while nurturing low touch smaller customers
• Experience with upselling customers and generating qualified leads
• Ability to use customer data to provide insights and drive decision-making
• Experience with BrightEdge, Conductor, SimilarWeb, or other enterprise-level marketing and SEO platforms
• Strong project management skills with the ability to manage multiple projects and initiatives for large enterprise customers
• You thrive in an environment where you have the chance to build more than just 'maintain.' You have the entrepreneurial spirit even in a larger company!
• Ability to navigate ambiguity and complexity, and adapt in a rapidly changing global business environment
• You share our common values: Trust, because we prefer to speak up and be our true selves; Sense of Ownership, because it's not worth wasting time on something you don't believe in; and enthusiasm for Constant Changes, because we are always looking to make things better

Benefits

• Flexible working hours
• Unlimited PTO
• Flexi Benefit for your hobby
• Employee Support Program
• Loss of family member financial aid
• Employee Resource Groups
• Meals, snacks, and drinks at the office
• Corporate events
• Teambuilding
• Training, courses, conferences

Company Overview

• SEMrush is an online visibility management and content marketing SaaS platform. It is a sub-organization of ProCubiz Infotech. It was founded in 2008, and is headquartered in Boston, Massachusetts, USA, with a workforce of 1001-5000 employees. Its website is https://www.semrush.com.

Company H1B Sponsorship

• Semrush has a track record of offering H1B sponsorships, with 1 in 2025, 1 in 2022, 1 in 2021, 1 in 2020. Please note that this does not guarantee sponsorship for this specific role.

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