Experienced Healthcare Member/Customer Service Representative – Remote Opportunity with arenaflex
Join arenaflex, a leading healthcare organization, as an Experienced Healthcare Member/Customer Service Representative in a 100% remote setting. This exciting opportunity offers a 3-4 months contract with a high potential to extend, providing a unique chance to grow your career in a dynamic and supportive environment.
About arenaflex
arenaflex is a forward-thinking healthcare organization dedicated to delivering exceptional patient experiences. Our mission is to provide innovative solutions that empower individuals to take control of their health and well-being. With a strong commitment to excellence, arenaflex is shaping the future of healthcare through cutting-edge technology, compassionate care, and a passion for making a difference.
Job Summary
As an Experienced Healthcare Member/Customer Service Representative, you will play a vital role in building strong relationships with our members, providing personalized support, and educating them on their available options. Your exceptional communication skills, empathy, and ability to multitask will enable you to excel in this dynamic role.
Key Responsibilities
* Conduct research on each case, reaching out to physician's offices, making outbound calls to members, and fielding incoming calls from members
- Track and communicate system errors in an expedient and thorough manner
- Self-report metrics successfully and regularly
- Take requests for care management from patients, physician offices, or imaging centers
- Research issues regarding the certification process and forward to the appropriate parties
- Deliver basic technical, administrative, or operative Customer Service tasks
- Perform simple data entry, sort requests, and maintain files
- Understand simple instructions and procedures
- Perform Customer Service duties under direct instruction and close supervision
- Work is allocated on a day-to-day or task-by-task basis with clear instructions
Daily Duties
* Connect with an average of 50-80 inbound and outbound callers per day, including members and physician's offices
- Build rapport with members, providing a full concierge service that includes everything from assistance with selecting the proper treatment locations
- Utilize the script pathway to educate members on facilities, screening options, and alternative treatments, and ask follow-up questions to determine their best options
- Meet or exceed performance metrics related to scheduling appointments and appointment confirmations
- Consistently multitask and conduct research on each case, toggling through various applications on multiple screens
Essential Qualifications
* 1+ years previous experience in a contact center setting on outbound calls or dialer experience, ideally preferred
- 1+ year previous sales experience, ideally preferred
- Phone skills
- Computer skills
- Basic Microsoft Excel, Microsoft Outlook, and Web-ex Teams (Internal) skills
- Must be able to type more than 30 words per minute
- Customer Service Skills (history of customer service exp) preferred
Preferred Qualifications
* High school diploma or equivalent
- Experience working in a healthcare setting, preferably in a customer-facing role
- Familiarity with HIPAA regulations and guidelines
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment and adapt to changing priorities
Work Environment and Culture
As a remote employee of arenaflex, you will enjoy a flexible and autonomous work environment that allows you to work from the comfort of your own home. Our team is passionate about delivering exceptional patient experiences, and we are committed to creating a culture that values diversity, inclusion, and employee well-being.
Compensation and Benefits
* Competitive hourly rate of $16.25
- Opportunity to extend contract with potential for long-term career growth
- Comprehensive training and onboarding program
- Ongoing support and feedback from experienced managers
- Access to cutting-edge technology and tools
- Flexible work schedule with opportunities for remote work
How to Apply
If you are a motivated and customer-focused individual with a passion for delivering exceptional patient experiences, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch to discuss your qualifications further.
Apply Now
Apply Job! We look forward to welcoming you to the arenaflex team! Apply for this job