Claims Representative | Auto | Remote
About the position By joining Sedgwick, you'll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work-life balance. Here, there’s no limit to what you can achieve. Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies Certified as a Great Place to Work® Fortune Best Workplaces in Financial Services & Insurance Claims Representative | Auto | Remote Are you looking for an opportunity to join a global industry leader where you can bring your big ideas to help solve problems for some of the world’s best brands? Enjoy flexibility and autonomy in your daily work, your location, and your career path. This role is open to a remote, telecommuter, work-at-home, or hybrid setting nationwide. Be a part of a rapidly growing, industry-leading global company known for its excellence and customer service. Access diverse and comprehensive benefits to take care of your mental, physical, financial and professional needs. ARE YOU AN IDEAL CANDIDATE? Join our team as a Claims Representative focused on Property Damage and low touch auto claims. If you excel at managing streamlined, lower-complexity auto damage claims with accuracy and efficiency—and enjoy delivering quick resolutions with exceptional customer service—we’d love to connect with you! PRIMARY PURPOSE OF THE ROLE To analyze and process low to mid-level auto and transportation claims.
Responsibilities
- Processes auto property damage and lower-level injury claims; assesses damage, makes payments, and ensures claim files are properly documented and correctly coded based on the policy.
- Develops and maintains action plans to ensure state required contract deadlines are met and to move the file towards prompt and appropriate resolution.
- Identifies and pursues subrogation opportunities; secures and disposes of salvage.
- Communicates claim action/processing with insured, client, and agent or broker when appropriate.
- Maintains professional client relations.
- Performs coverage, liability, and damage analysis on all claim's assignments.
- Performs other duties as assigned.
- Supports the organization's quality program(s).
- Travels as required.
Requirements
- Bachelor's degree from an accredited college or university preferred.
- Secure and maintain the State adjusting licenses as required for the position.
- Three (3) years of personal line or commercial line property claims management experience or equivalent combination of education and experience required to include knowledge of construction basics.
- Familiarity with personal and commercial lines policies and endorsements
- Ability to review and assess Property Damage estimates, total loss evaluations, and related expenses to effectively negotiate first and third party claims.
- Knowledge of total loss processing, State salvage forms and title requirements.
- Excellent oral and written communication, including presentation skills
- PC literate, including Microsoft Office products
- Analytical and interpretive skills
- Strong organizational skills
- Good interpersonal skills
- Ability to work in a team environment
- Ability to meet or exceed Service Expectations
- Credit security clearance, confirmed via a background credit check, is required for this position.
Nice-to-haves
- Property estimating software experience a plus.
Benefits
- medical
- dental
- vision
- 401k and matching
- PTO
- disability and life insurance
- employee assistance
- flexible spending or health savings account
- other additional voluntary benefits
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