Experienced Customer Experience Project Manager – Driving Innovation in Guest Experience at arenaflex

At arenaflex, we're revolutionizing the way our guests experience the magic of our destinations. As a Customer Experience Project Manager, you'll play a pivotal role in shaping the future of guest experience, driving innovation, and delivering exceptional results. If you're passionate about creating unforgettable experiences, we want to hear from you!

About arenaflex

arenaflex is a world-renowned leader in the entertainment industry, known for its commitment to quality and excellence. Our Walt Disney World Resort is a premier destination for families and thrill-seekers alike, offering a unique blend of entertainment, education, and adventure. As a Customer Experience Project Manager, you'll be part of a dynamic team dedicated to making every guest's experience at arenaflex nothing short of magical.

The Role

We're seeking an experienced Customer Experience Project Manager to join our team, reporting directly to the Senior Manager Customer Experience Strategy. As a key member of our Customer Experience organization, you'll be responsible for supporting various responsibilities within the Customer Experience Strategy ecosystem, with a primary focus on overall program management and delivery of CX-focused technology improvements.

Key Responsibilities

* Support and implement the Customer Experience roadmap, establishing and delivering on key achievements

• Coordinate projects across multiple partner teams, building and delivering presentations, managing timelines, and leading and supporting forums
• Work with partners to ensure accurate tracking and measurement to deliver program recaps, benchmark efforts, and define success metrics
• Engage with technology and digital professionals to represent arenaflex site Customer Experience priorities
• Demonstrate deep expertise and constantly monitor the pulse of the customer experience

Essential Qualifications & Skills

* Three (3)+ years of experience in project management and/or product development

• Ability to build relationships and collaborate with a wide range of partners from different backgrounds and functions
• Ability to challenge the status quo while still building strategic alliances/relationships within and outside the arenaflex organization
• Experience managing a large volume of complex work, prioritizing to ensure results are achieved
• Entrepreneurial approach, proactive problem solver with the ability to thrive in an often ambiguous, fast-paced environment
• Strong visual presentation building (PPT/Keynote) and delivery skills with a focus on storytelling
• Understanding of Agile technical practices and testing concepts
• Prior experience in working with technical product teams
• Knowledge of arenaflex channels is a plus

Preferred Qualifications & Skills

* Bachelor's degree in Business, Project Management, Product Management, or equivalent field

• Experience working with customer experience data and analytics
• Familiarity with arenaflex's technology platforms and tools
• Certification in project management or customer experience

Skills & Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work in a fast-paced, dynamic environment
• Strong attention to detail and organizational skills
• Ability to build and maintain relationships with stakeholders at all levels
• Strong presentation and public speaking skills
• Ability to adapt to changing priorities and deadlines

Career Growth Opportunities & Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Experience Project Manager, you'll have access to:

• Opportunities for professional growth and development
• Training and development programs to enhance your skills and knowledge
• Mentorship and coaching from experienced professionals
• Collaborative and dynamic work environment
• Recognition and rewards for outstanding performance

Work Environment & Company Culture

arenaflex is a dynamic and innovative company that values creativity, collaboration, and excellence. Our work environment is fast-paced and challenging, but also fun and rewarding. As a Customer Experience Project Manager, you'll be part of a team that's passionate about delivering exceptional guest experiences.

Compensation, Perks, & Benefits

arenaflex offers a competitive compensation package, including:

• Salary: $85,000 - $110,000 per year
• Bonus: up to 20% of annual salary
• Benefits: comprehensive health insurance, 401(k) matching, and paid time off
• Perks: on-site fitness center, employee discounts, and recognition programs

How to Apply

If you're passionate about creating unforgettable experiences and want to join a dynamic team that's shaping the future of guest experience, apply now! Please submit your resume and a cover letter explaining why you're the perfect fit for this role.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.

Contact Information

If you have any questions or would like to learn more about this opportunity, please contact our HR team at [arenaflex HR Email]. Apply for this job