Experienced Full Stack Customer Service Representative – Work from Home in Tennessee at arenaflex

As a global leader in communications and technology, arenaflex is revolutionizing the way we connect with each other. We're seeking an experienced and passionate Customer Service Representative to join our team and become the voice of arenaflex. In this role, you'll have the opportunity to redefine customer service, creating meaningful connections with each customer and driving sales growth while delivering an outstanding customer experience.

About arenaflex

arenaflex is a global leader in communications and technology, with a rich history of innovation and customer-centricity. We're committed to delivering exceptional customer experiences, and our Customer Service Representatives are at the forefront of this mission. With a focus on empowering our customers to stay connected to what matters most, we're looking for talented individuals who share our passion for delivering world-class service.

Key Responsibilities

As a Customer Service Representative at arenaflex, you'll be responsible for:

• Handling customer service calls ranging from billing and payments to plan changes and upgrades
• Using creative problem-solving skills to address complex customer questions and concerns while navigating between multiple tools and systems to update customer accounts and maintain records
• Providing effective and timely resolutions for customers and delivering personalized recommendations for our latest products and services
• Meeting monthly sales goals and delivering an outstanding customer experience through a consultative approach
• Instilling confidence and loyalty in customers through thoughtful listening and utilizing knowledge of arenaflex's products and services to effectively service and retain customers
• Resolving complex customer issues virtually using various tools and resources, along with quick access to engage with your manager or support team for assistance
• Simplifying the explanation of customer bills, rate plans, and features of arenaflex's products and services
• Performing basic troubleshooting on both products and services when issues arise
• Working a set schedule including breaks, lunches, and scheduled open time to ensure availability to answer customer calls and provide exceptional service

What You Can Look Forward To

As a Customer Service Representative at arenaflex, you can expect:

• A competitive hourly rate between $15.54 - $17.36, with additional compensation up to $3,000 if all sales goals and performance expectations are met
• Opportunities for career growth and development, with training on the latest technology, devices, and our entire lineup of products, services, and promotions
• Amazing perks and benefits, including:

+ Medical/Dental/Vision coverage + 401(k) plan + Tuition reimbursement program + Paid Time off and holidays (with some exceptions) + Sick leave + Paid Parental Leave + Adoption Reimbursement + Disability Benefits (short term and long term) + Life and Accidental Death Insurance + Supplemental benefit programs: critical illness, accident hospital indemnity/group legal + Employee Assistance Programs (EAP) + Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex phone

Requirements

To be successful in this role, you'll need:

• Call center or customer service experience
• Flexibility to work any schedule during hours of operation, with specific job assignments requiring day, evening, weekend, or holiday hours
• Occasional overtime may be required
• Verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
• AT&T will provide all of the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)
• Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)

Work from Home Requirements

As a Work from Home (WFH) Customer Service Representative, you'll need to:

• Be available, accessible, and accountable to work during established work schedules and shifts
• Follow technical support processes
• Comply with organizational security and compliance standards
• Participate in training, performance management, and recurring management routines
• Comply with manual and automated remote monitoring policies

Career Growth Opportunities

At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Service Representative, you'll have the opportunity to:

• Round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions
• Take on new challenges and responsibilities as you grow and develop in your role
• Pursue opportunities for advancement and career growth within arenaflex

Join the arenaflex Team

If you're passionate about delivering exceptional customer experiences and driving sales growth, we'd love to hear from you! Apply now to become a part of the arenaflex team and start your journey as the voice of arenaflex. Apply Job! Apply for this job