Experienced Full Stack Customer Service Representative – Compensation and Injury Review Specialist
At arenaflex, we're dedicated to helping and educating Americans about the potential harmful side effects of certain medications, medical products, consumer products, and toxins. Our mission is built on giving people hope if they've personally suffered or lost a loved one due to negligence. As a key member of our team, you'll play a vital role in connecting with individuals who may be eligible for compensation, providing exceptional customer service, and driving business growth.
Job Summary:
We're seeking an experienced and results-driven Customer Service Representative to join our remote team. As a Compensation and Injury Review Specialist, you'll be responsible for connecting with callers, providing accurate information, and guiding them through the compensation process. If you're a motivated and customer-focused individual with a passion for helping others, we encourage you to apply.
Responsibilities:
* Connect with callers through an automated dialer, assessing their eligibility for compensation
- Multitask, listening, answering questions, and viewing multiple windows to provide exceptional customer service
- Achieve or exceed monthly Key Performance Indicators (KPIs) to improve retention, upsell, and cross-sell rates and goals
- Accurately utilize phone software (VICI), Proprietary Customer Relationship Database (CRM), and follow scripts appropriately
- Participate in training and other learning opportunities to expand knowledge of the position
- Adhere to all company policies and procedures
- Assist with other projects as needed
- Troubleshoot and problem-solve basic IT issues independently
Key Performance Indicators (KPIs):
* Connect with 40-50 callers per day, with 1-5 potential qualifiers
- Meet or exceed monthly KPIs for retention, upsell, and cross-sell rates and goals
- Maintain a high level of customer satisfaction and loyalty
Requirements:
* Reside in the State of Florida or New Jersey
- Possess a quiet, distraction-free workspace
- Reliable hardwired Desktop or Laptop PC (no Mac or Chromebook) with:
+ 8GB of RAM + 20 GB of free storage + 1.2 GHz or faster CPU
- High-speed internet (50Mbps with 100MBps upload minimum - standard internet)
- Reliable Noise Cancellation Headset wired via USB (average price: $20-$30)
- Strong background in call-center environment and sales-focused experience
- 2+ years of phone sales/customer service experience
Preferred Qualifications:
* Excellent verbal and written communication skills
- Excellent interpersonal and customer service skills
- Strong problem-solving and conflict resolution skills
- Competitive and results-driven individual
- Ability to work 40+ hours per week
What We Offer:
* Total Compensation up to $33.00+/hour ($70,000+)
- Health Insurance, Vision & Dental Coverage
- Paid Holidays and Paid Time Off (PTO)
- Eligible for overtime outside of training period
- Opportunities for career growth and professional development
- Collaborative and dynamic work environment
Work Environment:
* Full-time schedule of 40 hours a week from the following hours: + Monday-Thursday: 8:30 AM to 5:00 PM Eastern or 9:00 AM - 5:30 PM Eastern + Friday: 8:30 AM to 4:30 PM Eastern
- Training Schedule: Monday-Thursday 9:00 AM - 5:00 PM Eastern & Friday 8:30 AM to 4:30 PM Eastern
What We're Looking for:
* A motivated and customer-focused individual with a passion for helping others
- Strong communication and interpersonal skills
- Ability to multitask and prioritize tasks effectively
- Results-driven and competitive individual
- Ability to work independently and as part of a team
How to Apply:
If you're a motivated and customer-focused individual with a passion for helping others, we encourage you to apply. Please submit your application through our website. Apply Job! Apply for this job