Experienced Part-Time Remote Customer Service Representative – Health Plan Partnerships

At arenaflex, we're dedicated to providing exceptional customer experiences that exceed our members' expectations. As a key member of our customer service team, you'll play a vital role in delivering prompt, courteous, and empathetic support to our health plan partners. If you're passionate about delivering outstanding customer service, have excellent communication skills, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading provider of innovative solutions for the healthcare industry. Our mission is to empower individuals and families to take control of their health and well-being by providing access to high-quality transportation services. With a strong commitment to customer satisfaction, we're constantly seeking talented individuals who share our passion for delivering exceptional experiences.

Job Summary

As an arenaflex Customer Service Representative (CSR), you'll be responsible for providing top-notch support to our health plan partners in English (Spanish fluency a plus). Your primary focus will be on addressing inquiries about our transportation services, ensuring that our members receive the highest level of care and attention. This is a part-time, remote position with flexible shifts ranging between 1pm and 6pm Eastern Time.

Key Responsibilities

* Handle inbound calls from health plan members and representatives, regarding transportation services offered through our health plan

• Meet or exceed productivity metric goals, including Average Handle Time, Quality Assurance, Calls per hour, and Customer Satisfaction after call survey
• Follow all HIPAA and compliance protocols to ensure the protection of all members' protected health information (PHI)
• Escalate transportation and customer service concerns to contact center leadership team
• Collaborate with internal teams to resolve complex issues and improve customer satisfaction
• Participate in ongoing training and development to enhance your skills and knowledge

Requirements

* Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience

• High School degree or equivalent
• Ability to sit for 4 hours or more a day wearing a headset
• Secure, quiet, distraction-free workspace without conflicting responsibilities during scheduled work shift
• Download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps
• Excellent written, communication, and data entry skills
• Moderate experience in Microsoft Teams, Outlook, and Word
• Ability to adapt to high and fast-paced call volume

Essential Skills and Competencies

* Excellent communication and interpersonal skills

• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment with multiple priorities
• Strong attention to detail and organizational skills
• Ability to maintain confidentiality and handle sensitive information
• Strong customer service skills with a focus on empathy and patience
• Ability to work independently and as part of a team

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop their skills. As a CSR, you'll have access to ongoing training and development opportunities, including:

• On-the-job training and coaching
• Ongoing education and training programs
• Opportunities for career advancement and professional growth
• Collaborative and supportive work environment

Work Environment and Company Culture

As a remote employee, you'll have the flexibility to work from the comfort of your own home. Our company culture is built on a foundation of collaboration, innovation, and customer-centricity. We're passionate about delivering exceptional experiences and making a positive impact on our members' lives.

Compensation, Perks, and Benefits

* Competitive hourly rate of $16.50

• Comprehensive benefits package, including:

+ 401(k) with matching + Dental insurance + Health insurance + Paid time off + Referral program + Vision insurance + Work from home

Shift and Availability

* Part-time, remote position with flexible shifts ranging between 1pm and 6pm Eastern Time

• Must be available to work a minimum of 20 hours per week

Application and Selection Process

If you're passionate about delivering exceptional customer service and have the skills and qualifications we're looking for, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website. We'll review all applications and contact selected candidates for a virtual interview.

Application Questions

* Are you willing to undergo a background check, in accordance with laws and regulations?

• Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We're committed to creating an inclusive and supportive work environment that values diversity, equity, and inclusion.

Apply Now

If you're ready to take your customer service skills to the next level and join a dynamic team that's passionate about delivering exceptional experiences, apply now through our website. We can't wait to hear from you! Apply for this job