Experienced Junior Tech Support Specialist – 24/7 Live-Chat Team at arenaflex

Are you a tech-savvy individual with a passion for delivering exceptional customer experiences? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join our arenaflex team as a Junior Tech Support Specialist on our 24/7 live-chat team!

About arenaflex

arenaflex is a leading innovator in mobile and online banking technology, dedicated to empowering individuals and businesses to manage their financial lives with ease and confidence. Our cutting-edge solutions have revolutionized the way people bank, pay bills, and manage their finances. As a Junior Tech Support Specialist, you will play a vital role in ensuring our clients receive top-notch support and service, every hour of every day.

Job Summary

As a Junior Tech Support Specialist, you will be the first point of contact for our clients, providing timely and effective support for their mobile and online banking solutions. You will work closely with our technical team, software technicians, and developers to troubleshoot and resolve technical issues, ensuring seamless customer experiences. This is an entry-level position, perfect for individuals who are eager to learn and grow with our company.

Working Hours and Schedule

Our 24/7 live-chat team operates on a 2-shift schedule, with two teams working in rotation:

• Team 1: 9 pm - 9 am CST (Monday - Friday)
• Team 2: 9 am - 9 pm CST (Monday - Friday)

As a Junior Tech Support Specialist, you will be required to work one of these shifts, with opportunities for rotation and flexibility.

Primary Responsibilities

As a Junior Tech Support Specialist, your primary responsibilities will include:

• In-depth understanding of our banking software and apps: You will be expected to have a thorough knowledge of our mobile and online banking products, including their features, functionalities, and technical specifications.
• Coordinating with technical teams: You will work closely with software technicians, technical support, and developers to troubleshoot and resolve technical issues, ensuring seamless customer experiences.
• Examining technical logs: You will analyze technical logs to identify and troubleshoot issues encountered during 24/7 client support projects.
• Handling technical processes: You will be able to explain complex technical processes to less-technical individuals, ensuring that customers receive clear and concise support.
• Troubleshooting and resolving issues: You will be responsible for identifying and resolving technical issues, ensuring that customers receive timely and effective support.

Requirements

To succeed as a Junior Tech Support Specialist, you will need to possess the following skills and qualifications:

• Excellent written and spoken English: You will be required to communicate effectively with customers, both verbally and in writing.
• Ability to establish good working relationships with customers: You will need to build trust and rapport with customers, ensuring that they receive exceptional support and service.
• Solid troubleshooting ability: You will be expected to identify and resolve technical issues quickly and effectively.
• Ability to learn technical skills quickly: You will need to be able to learn and adapt to new technical skills and processes, ensuring that you stay up-to-date with the latest developments in mobile and online banking technology.
• In-depth learning and understanding of our mobile and online banking products: You will be required to have a thorough knowledge of our products, including their features, functionalities, and technical specifications.
• Coordination with developers: You will work closely with developers to investigate and diagnose issues, ensuring that customers receive timely and effective support.
• Ability to manage a dynamic workload: You will need to be able to manage multiple tasks and priorities, ensuring that customers receive seamless support and service.

As Plus

While not essential, the following skills and qualifications would be highly desirable:

• Experience in banking live-chat: You will have experience working in a live-chat environment, providing support and service to customers.
• Experience in technical support: You will have experience providing technical support to customers, either in a live-chat or phone-based environment.
• Experience with Dialogflow: You will have experience working with Dialogflow, a platform used for building conversational interfaces.
• Experience with various mobile phone platforms: You will have experience working with multiple mobile phone platforms, including iOS and Android.
• Project management experience: You will have experience managing projects, ensuring that tasks are completed on time and to a high standard.
• Working directly with US-based customers: You will have experience working with customers in the US, either in a live-chat or phone-based environment.
• Knowledge of US banking systems: You will have knowledge of US banking systems, including their features, functionalities, and technical specifications.

Our Benefits

As a Junior Tech Support Specialist at arenaflex, you will enjoy a range of benefits, including:

• Fully remote work: You will have the flexibility to work from home, ensuring that you can balance your work and personal life.
• Long-term employment: We offer long-term employment opportunities, ensuring that you can build a stable and secure career with our company.
• Competitive salary: You will receive a competitive salary, reflecting your skills and experience.
• Community of practice: You will be part of a community of practice, where you can share knowledge and best practices with your colleagues.
• Regular knowledge sharing: You will have opportunities to share your knowledge and expertise with your colleagues, ensuring that everyone stays up-to-date with the latest developments in mobile and online banking technology.
• Internet compensation: You will receive a monthly internet compensation of $50, ensuring that you have access to the tools and resources you need to do your job effectively.
• Friendly and easy-going international team: You will be part of a friendly and easy-going international team, where you can build relationships and friendships with your colleagues.

How to Apply

If you are a motivated and tech-savvy individual who is passionate about delivering exceptional customer experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you! Apply for this job