Experienced Customer Technology Consultant – Remote

Join arenaflex, a leader in the third-party logistics industry, and take your career to the next level as a Customer Technology Consultant. As a key member of our team, you will be responsible for managing and technical services supporting customers in arenaflex business units. This is an exciting opportunity to work with a strong brand, top-notch leadership team, and a dynamic environment that encourages innovation and creativity.

About arenaflex

arenaflex, a subsidiary of arenaflex Corp., is a leader in the third-party logistics industry offering a diverse service portfolio that enables commerce for businesses. With a proven track record of innovation and operational excellence, arenaflex takes a consultative approach to optimize logistics processes, implement innovative technology, and drive continuous improvement. By leveraging best practices and the world-renowned arenaflex network, arenaflex delivers leading solutions that provide flexibility, enable scalability, and improve cost-effectiveness for customers.

Key Responsibilities

As a Customer Technology Consultant, you will be responsible for:

• Overseeing various customer programs, customer relations, projects, and support activities
• Effectively partnering with and building solid relations with internal and external customers, corporate IT team members, and other business partners
• Providing direction to onsite and remote IT teams that are part of a matrix organization
• Managing and acting as single point of contact for all phases of software development, production support, and systematic reporting
• Monitoring all production support processes and activities, including defect identification and resolution, transactional integrity, and service levels
• Reviewing and monitoring all systematic reporting tools relating to summary and detailed billing claims activities
• Maintaining comprehensive action item logs and IT metrics package to ensure continuous improvement activities
• Working closely with the business owner as subject matter expert on system capabilities, interfaces, and customer touch points
• Interfacing with the customer and project management team regarding user needs to promote an environment of user cooperation and satisfaction
• Analyzing, interpreting, and summarizing data in preparation of statistical and analytical reports
• Gathering and maintaining all production and quality audit tracking
• Scheduling and acting as primary facilitator for weekly or as required IT meetings
• Taking an active role in strategic planning activities related to the program
• Following corporate vision, mission, and values in daily activities, following the highest ethical standards in all activities undertaken
• Keeping current on supply chain technologies, capabilities, and trends

You Might Be a Great Fit If

* You have a Bachelor's Degree or equivalent in Computer Science, Information Systems, or related field and 6-8 years of relevant experience

• You are an outgoing, action-oriented self-starter who enjoys a fast-paced dynamic environment
• You have knowledge of Microsoft Applications: Word, Excel, PowerPoint, and Project
• You have working knowledge of Supply chain Systems, specifically middleware applications, client-server applications, versioning software, and other tools
• You have strong business knowledge and understanding in the following areas: Supply Chain applications, such as Order Management, Inventory, Manufacturing Execution, or Warehouse Management
• You have excellent Communication Skills with high degree of verbal and written proficiency, both technical and operational
• You use and support of structured processes and techniques
• You have technical services knowledge and understanding for computing devices in the following areas: New Product Introduction, testing/diagnostics, software/BIOS installation and configuration
• You have extensive systems integration experience with transactional interfaces
• You have knowledge of reporting services/applications, such as TibCo, Spotfire, and Oracle BI
• You have knowledge and experience in a SSAE-16/SSAE18 SOC and IT General Controls
• You have knowledge of enterprise hardware platforms, such as LINUX, Windows, Oracle relational databases
• You have Manhattan WMS knowledge

Physical/Cognitive Requirements

* Ability to follow policies and procedures

• Ability to read, write, and interpret information
• Ability to add, subtract, multiply, and divide
• Ability to use hands to manipulate, handle, or feel
• Ability to sit/walk/stand for up to 8 hours per day
• Must possess visual acuity, i.e., close, distance, and color vision, depth perception, and the ability to adjust focus

Compensation and Benefits

* This position pays $73,235.00 - $138,959.00 depending upon experience

• arenaflex offers a comprehensive benefits package, including health, dental, and vision care coverage, retirement savings, vacation pay, holiday pay, sick time, and life insurance to eligible employees

Equal Opportunity Employer

arenaflex, Inc., as well as its subsidiary companies, is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.

Reasonable Accommodation

The arenaflex Logistics companies are committed to providing access, equal opportunity, and reasonable accommodation for qualified individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact [email protected].

Schedule

This is a full-time position.

Apply Now

If you are a motivated and experienced professional looking to take your career to the next level, apply now to join arenaflex as a Customer Technology Consultant. Apply for this job