Experienced Bi-Lingual Customer Service Coordinator for Food Manufacturing Industry

At arenaflex, we're passionate about delivering exceptional customer experiences and driving growth in the food manufacturing industry. As a dedicated and family-owned company, we're committed to fostering a culture of innovation, resourcefulness, and determination. If you're a motivated and customer-focused professional with a passion for the food industry, we invite you to join our team as a Bi-Lingual Customer Service Coordinator.

About arenaflex

arenaflex is a leading brand in the food manufacturing industry, renowned for our authentic Mexican-style cheeses, cremas, chorizos, and salsas. With a strong leadership position among the Hispanic population nationwide and over 13 years of consecutive revenue growth, we're poised for continued expansion and innovation. Our company was founded in 1973 on four core values: Family, Quality, Integrity, and Authenticity. These values continue to guide our success and shape our approach to customer service, quality, and community engagement.

Job Summary

As a Bi-Lingual Customer Service Coordinator, you'll play a critical role in ensuring customer satisfaction and driving business growth. You'll work closely with customers, carriers, and internal teams to resolve inquiries, complaints, and issues related to orders, product availability, and delivery. Your attention to detail, problem-solving skills, and ability to communicate effectively in both English and Spanish will be essential in providing exceptional customer experiences and driving business results.

Key Responsibilities

* Processing Orders and Order Revisions: Manage and process customer orders accurately and timely, coordinating with cross-functional teams to ensure customer requirements are met.

• Daily Customer Interactions: Resolve customer inquiries and concerns via phone, email, or chat, providing information about products, services, and company policies.
• Handling Complaints: Manage and resolve customer complaints efficiently, including product issues, delivery problems, and service discrepancies.
• Sales Support: Assist the sales team by providing customer feedback, managing accounts, and supporting promotional activities.
• Logistics Coordination: Work with the logistics team to ensure timely and accurate delivery of products, communicating any delays or issues to customers.
• Documentation and Reporting: Maintain detailed records of customer interactions, orders, and complaints, generating reports to help improve customer service processes.
• Quality Assurance: Coordinate with the quality assurance team to address any product quality issues reported by customers.
• Cross-Functional Collaboration: Work with various departments, including production, logistics, and quality control, to ensure customer satisfaction and address any issues that may arise.

Essential Qualifications

* Bi-Lingual (Spanish): Required for effective communication with customers and internal teams.

• Food Manufacturing Experience: Required for understanding of the industry and its challenges.
• Bachelor's Degree: In a relevant field, such as business, marketing, or customer service.
• 5+ Years of Customer Service Experience: Proven track record of delivering exceptional customer experiences and resolving complex customer issues.
• Experience as a Customer Account Manager: Ability to manage customer relationships and drive business growth.
• Experience in Documentation and Reporting: Ability to maintain accurate records and generate reports to improve customer service processes.
• Proficient in Excel, ERP's, and Complaints Platform: Familiarity with industry-standard software and tools.
• Experience with B2B or B2B & B2C Clients: Preferred for understanding of diverse customer needs and preferences.

Preferred Qualifications

* Experience with PO's and Invoicing PO's: Familiarity with order management and invoicing processes.

• Experience with D365: Familiarity with Dynamics 365, a leading ERP platform.

What We Offer

* Competitive Compensation and Benefits: A comprehensive package that rewards your hard work and dedication.

• Opportunities for Career Growth and Development: A supportive environment that encourages learning, innovation, and professional growth.
• Diverse and Inclusive Culture: A workplace that values diversity, equity, and inclusion, and fosters a sense of community and belonging.
• Flexible Work Arrangements: A flexible work environment that supports work-life balance and flexibility.

How to Apply

If you're a motivated and customer-focused professional with a passion for the food industry, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience, qualifications, and interest in the role. We look forward to hearing from you!

Equal Opportunity Employer

arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and equitable work environment that values diversity, equity, and inclusion. Apply for this job