Experienced Part-Time Remote Customer Service Representative – Health Plan Partnerships

At arenaflex, we are committed to delivering exceptional customer experiences to our health plan partners and their members. As a Part-Time Remote Customer Service Representative, you will play a vital role in providing prompt and courteous support to our valued customers, addressing their inquiries about our transportation services, and ensuring their satisfaction with our services.

About arenaflex

arenaflex is a leading provider of innovative solutions to the healthcare industry. Our mission is to empower individuals and families to live healthier, more fulfilling lives by providing access to quality healthcare services and support. We are dedicated to fostering a culture of excellence, innovation, and collaboration, and we are seeking talented individuals to join our team.

Job Summary

As a Customer Service Representative (CSR) at arenaflex, you will be responsible for handling inbound calls from health plan members and representatives, addressing their inquiries about our transportation services, and providing exceptional customer support. You will be expected to meet or exceed productivity metric goals, follow all HIPAA and compliance protocols, and escalate transportation and customer service concerns to the contact center leadership team.

Key Responsibilities

* Handle inbound calls from health plan members and representatives, regarding transportation services offered through our health plan

• Meet or exceed productivity metric goals, including Average Handle Time, Quality Assurance, Calls per hour, and Customer Satisfaction after call survey
• Follow all HIPAA and compliance protocols to ensure the protection of all members' protected health information (PHI)
• Escalate transportation and customer service concerns to contact center leadership team
• Provide exceptional customer support and resolve issues in a timely and professional manner
• Collaborate with internal teams to resolve complex customer issues and improve overall customer experience

Requirements

* Minimum of 6 months of inbound Contact Center experience or transferable healthcare experience

• High School degree or equivalent
• Must be able to sit for 4 hours or more a day wearing a headset
• Must have a secure, quiet, distraction-free workspace, without any conflicting responsibilities during scheduled work shift (conflicting responsibilities may include caring for family members)
• CSR's must have a download speed of 80 to 100-mbps and upload speed of 12 to 20-mbps
• Excellent written, communication, and data entry skills
• Moderate experience in Microsoft Teams, Outlook, and Word
• Must be able to adapt to high and fast-paced call volume
• Fluency in Spanish is a plus

Essential Skills and Competencies

* Excellent communication and interpersonal skills

• Ability to work in a fast-paced, dynamic environment
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills
• Ability to adapt to changing priorities and deadlines
• Strong customer service skills and a customer-centric approach

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have opportunities to:

• Develop your skills and knowledge in customer service, healthcare, and technology
• Collaborate with internal teams to resolve complex customer issues and improve overall customer experience
• Participate in ongoing training and development programs to enhance your skills and knowledge
• Take on additional responsibilities and leadership roles as you grow and develop in your career

Work Environment and Company Culture

arenaflex is a remote-friendly company that values flexibility, work-life balance, and employee well-being. As a Customer Service Representative, you will have the opportunity to work from home, with a secure, quiet, and distraction-free workspace. We offer a dynamic and supportive work environment, with a focus on collaboration, innovation, and customer satisfaction.

Compensation, Perks, and Benefits

* Competitive hourly rate of $16.50 per hour

• Comprehensive benefits package, including:

+ 401(k) matching + Dental insurance + Health insurance + On-the-job training + Paid time off + Referral program + Vision insurance + Work from home

Shift and Availability

* Part-Time Remote position with shifts ranging between 1pm-6pm Eastern Time

• Training schedules are 8AM-12PM or 12:30PM-4:30PM Eastern Time during the first 4 weeks of employment
• Shifts will be discussed during the virtual interview

Application and Selection Process

If you are a motivated and customer-focused individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal. We look forward to reviewing your application and discussing this opportunity further with you.

Application Questions

* Are you willing to undergo a background check, in accordance with laws and regulations?

• Will you now, or in the future, require sponsorship for employment visa status (e.g. H-1B visa status)?

Work Location

Remote work arrangement, with a secure, quiet, and distraction-free workspace. Apply Job! Apply for this job