Experienced Retail Customer Service Associate – Print, Signs & Graphics, and Shipping Expert

At arenaflex, we're committed to delivering exceptional customer experiences that exceed our customers' expectations. As an Experienced Retail Customer Service Associate, you'll play a vital role in providing top-notch service to our customers, utilizing your consultative skills to anticipate their needs, suggest alternatives, and find solutions to meet their needs. If you're passionate about delivering outstanding customer service, have a keen eye for detail, and are eager to learn and grow with our team, we encourage you to apply for this exciting opportunity.

About arenaflex

arenaflex is a leading provider of business services, including print, signs & graphics, and shipping solutions. Our team of experts is dedicated to helping our customers achieve their goals by providing innovative solutions, exceptional customer service, and a commitment to quality. With a strong focus on customer satisfaction, we strive to deliver market-leading customer experiences, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.

Key Responsibilities

As an Experienced Retail Customer Service Associate, you'll be responsible for:

• Providing exceptional customer service by utilizing consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs
• Demonstrating expertise in printing, signs & graphics, and shipping product lines, and recommending appropriate arenaflex products and services
• Taking complex customer orders using order systems and providing accurate pricing information
• Assembling parcels and preparing goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Setting up and operating printing, binding, and other related equipment using customer-supplied original media and documents
• Maintaining a safe, clean, and orderly retail store
• Ensuring confidentiality of customer data and careful handling of documents, media, and packages
• Processing financial transactions using a Point of Sale terminal (POS), including handling cash and making change
• Cleaning, repairing, and stocking all retail store printing and shipping equipment and supplies to provide optimal performance and availability
• Staying current on retail store merchandising materials and ensuring proper display of all retail area product and signage
• Taking preemptive action to prevent errors and waste
• Completing required financial paperwork and may assist with financial reporting, including daily sales, close-outs, and bank deposits
• Following arenaflex standard operating procedures as well as adhering to legal, HR, safety, customer service, and security policies and procedures

Essential Functions

* Ability to stand during entire shift, excluding meal and rest periods

• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the arenaflex business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Preferred Qualifications

* High school diploma or equivalent education

• 6+ months of specialized experience
• Excellent verbal and written communication skills
• Ability to work in a fast-paced environment with minimal supervision
• Ability to lift 55 pounds and stand for long periods of time
• Ability to work a variety of shifts, including evenings and weekends

Compensation and Benefits

* Competitive hourly rate: $16.00 - $18.80/Hr

• Opportunities for career growth and advancement
• Comprehensive benefits package, including health, vision, and dental insurance, retirement, and tuition reimbursement
• Paid time off and holidays
• Opportunities for professional development and training

Work Environment and Culture

* arenaflex is an equal opportunity employer and prohibits discrimination and harassment against any employee or applicant on the basis of race, color, religion, national origin, citizenship, genetic information, age (except for bona fide occupational qualifications), sex, pregnancy (including childbirth or a related medical condition), disability, sexual orientation, gender identity, gender expression, marital status, military leave or service, status as a disabled veteran or other covered veteran status, participation in EEO protected activity, any other status protected by federal, state, or local law, or association with a person on the basis of one or more of the foregoing.

• arenaflex is committed to creating a diverse and inclusive work environment that values and respects the contributions of all employees.
• arenaflex is a Quality-driven organization that strives to deliver market-leading customer experiences, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science.

How to Apply

If you're passionate about delivering exceptional customer service and have a keen eye for detail, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [[email protected]](mailto:[email protected]). We look forward to hearing from you! Apply for this job