Experienced Customer Service Representative - Sales Hybrid Role with arenaflex - Delivering Exceptional Customer Experiences and Driving Sales Growth

Introduction to arenaflex

arenaflex is a global leader in communications and technology, dedicated to connecting people, businesses, and communities through innovative products and services. With a rich history of innovation and a commitment to excellence, arenaflex is the perfect place to launch or advance your sales career. Our company is built on a foundation of integrity, respect, and a passion for making a positive impact on the world. As a member of our team, you will be part of a dynamic and supportive environment that fosters growth, learning, and success.

Job Overview

We are seeking a highly motivated and customer-focused Customer Service Representative - Sales Hybrid to join our team in Mesa, AZ. As a Premier Service Consultant, you will be the voice of arenaflex, providing exceptional customer service, driving sales growth, and introducing customers to the latest technology, services, and offers. This hybrid role offers the flexibility to work from our call center 3-4 days a week and remotely from home 1-2 days a week, providing a unique opportunity to balance work and personal life.

Key Responsibilities

• Provide effective and timely resolutions for customers, addressing their needs, and delivering personalized recommendations for our latest products and services
• Handle new service requests, helping customers get set up with the latest voice, internet, wireless plans, and devices
• Address existing customer needs, including billing and payment, plan changes, upgrades, and technical support
• Identify upsell opportunities and make recommendations to right-fit customers with the latest technology, services, and offers
• Work in a fast-paced, inbound contact environment, handling a high volume of calls, chats, emails, or other types of customer interactions
• Use multiple tools and systems to resolve various service, billing, and payment inquiries, as well as maintain customer records
• Simplify the explanation of customer bills, rate plans, and features of arenaflex's products and services
• Perform basic troubleshooting and/or engage Tier 3 support to resolve various customer-impacting issues that span multiple networks, such as Internet, voice, and data services

Essential Qualifications

• Call center or customer service experience
• Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours
• Occasional overtime may be required
• Verified internet service (secure, reliable, and dedicated high-speed) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection) for remote work
• Ability to work in a fast-paced environment and adapt to changing situations
• Excellent communication, problem-solving, and customer service skills

Preferred Qualifications

• Previous sales experience, preferably in a customer-facing role
• Knowledge of telecommunications products and services
• Experience working in a hybrid or remote work environment
• Strong technical skills, including proficiency in multiple software applications and systems
• Ability to work independently and as part of a team

Skills and Competencies

• Strong customer service and sales skills
• Excellent communication, interpersonal, and problem-solving skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Strong technical skills, including proficiency in multiple software applications and systems
• Ability to work independently and as part of a team
• Strong analytical and decision-making skills

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Premier Service Consultant, you will have access to paid training and additional resources to support your success in your new role. You will also have the opportunity to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions. With a strong focus on career development, you will have the chance to advance your career and take on new challenges within the company.

Work Environment and Company Culture

arenaflex is a dynamic and supportive work environment that fosters growth, learning, and success. Our company culture is built on a foundation of integrity, respect, and a passion for making a positive impact on the world. We offer a collaborative and inclusive work environment, where employees are valued and empowered to make a difference. With a strong focus on work-life balance, we offer flexible scheduling and remote work options to support the needs of our employees.

Compensation, Perks, and Benefits

As a Premier Service Consultant with arenaflex, you can expect a competitive salary and benefits package, including:

• Paid training and additional resources to support success in your new role
• A hourly salary of $19.61 + up to $12,000 in commissions yearly if all sales goals are met
• Medical, Dental, and Vision coverage
• 401(k) plan
• Tuition reimbursement program
• Paid Time Off and Holidays
• Paid Parental Leave
• Additional sick leave beyond what state and local law require
• Disability Benefits (short-term and long-term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs
• Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available), and arenaflex phone

Conclusion

If you are a motivated and customer-focused individual looking to launch or advance your sales career, we encourage you to apply for this exciting opportunity with arenaflex. As a Premier Service Consultant, you will be part of a dynamic and supportive team, dedicated to delivering exceptional customer experiences and driving sales growth. With a strong focus on career development, competitive compensation, and a comprehensive benefits package, this is an opportunity you won't want to miss. Apply today and take the first step towards a rewarding and challenging career with arenaflex!