Experienced Pharmacy Customer Service Associate – Remote Data Entry Position at arenaflex

Job Summary:

arenaflex is seeking an experienced and highly skilled Pharmacy Customer Service Associate to join our remote team. As a key member of our customer service team, you will be responsible for providing exceptional customer service, processing transactions, and maintaining accurate records. If you have a passion for delivering outstanding customer experiences and are looking for a challenging and rewarding role, we encourage you to apply.

About arenaflex:

arenaflex is a leading healthcare company dedicated to providing innovative solutions and exceptional customer service. Our team is passionate about making a positive impact on people's lives, and we are committed to creating a work environment that is inclusive, supportive, and empowering. As a remote employee, you will have the flexibility to work from the comfort of your own home while still being part of a dynamic and collaborative team.

Key Responsibilities:

* Provides exceptional customer service to patients and customers, responding to their inquiries and resolving issues in a timely and professional manner

• Registers transactions on assigned sales register, collects cash, and distributes change as needed
• Processes voids, returns, delays, discounts, and trades as required
• Takes customers to the OTC walkway to assist with finding items
• Maintains counters and retires clean and well-organized, takes stock, and keeps records
• Checks in and prices stock as required or as directed by senior supervisor or shift leader
• Performs duties as assigned by Pharmacy Director, Staff Pharmacist, and Senior Supervisor, including using pharmacy systems to enter patient and medication data, ensuring data is accurate, filling prescriptions by retrieving, counting, and pouring medication, confirming medication is correct, and checking for potential interactions
• Reports, immediately, prescription errors to pharmacist on duty and adheres to Organization policies and procedures related to pharmacy errors and the Quality Improvement Program
• Audits and follows the Walgreen Co. Pharmacy Governance guidelines
• Rigorously adheres to the Walgreen Co. policy regarding Honest Intentions Dispensing during all applicable prescription dispensing activities
• Handles calls that do not require individual attention of the pharmacist, including those to doctors
• Processes (revises and resubmits) manual cases for external program prescription services in a timely and efficient manner, and performs other administrative duties as assigned by the Pharmacy Director
• Assists and supports Pharmacy Division on stock management activities, such as ordering, unloading, checking, and storing shipments of medication
• Maintains knowledge of Organization resource security methods, and records claims for distribution center overages (stock received, but not charged), deficiencies (stock charged, but not received), order errors or damaged products including Rx medication
• Ensures compliance with state and local regulations regarding controlled items (e.g., cocktails and tobacco products)
• Builds and maintains displays, including promotional, seasonal, and special designs, and finishes resets and corrections as directed
• Assists with division of food items (e.g., raw foods from pre-cooked) and product placement as determined by strategies/methods (e.g., raw and frozen meats on bottom shelves)
• Has working knowledge of store systems and store equipment
• Provides customer service in the photo area, including digital identification photo service, banner print, and creative machine, and sells special photo items
• Takes on web pick-up responsibilities (screens orders in Picture Care, handles orders (pick items), and delivers orders to customers as they arrive at the store)
• Assists with outside and inside maintenance by ensuring a clean, neat, and well-organized store condition and appearance
• Adheres to all organization policies and procedures; maintains respectful relationships with colleagues
• Completes special tasks and other duties as assigned

Essential Qualifications:

* Bachelor's degree

• Strong communication and interpersonal skills
• Ability to work in a fast-paced environment and adapt to changing situations
• Basic computer skills and knowledge of store systems
• Ability to work a flexible schedule, including nights and weekend hours
• Strong attention to detail and accuracy
• Ability to lift up to 25 pounds and stand for long periods

Preferred Qualifications:

* 6 months of experience in a retail environment

• Previous work experience with arenaflex
• Strong numerical skills to accurately fill prescriptions, including counting, measuring, and weighing medications
• Proficiency in computer skills
• Knowledge of store stock control
• PTCB certification

Skills and Competencies:

* Strong communication and interpersonal skills

• Ability to work in a fast-paced environment and adapt to changing situations
• Basic computer skills and knowledge of store systems
• Strong attention to detail and accuracy
• Ability to lift up to 25 pounds and stand for long periods
• Strong numerical skills to accurately fill prescriptions, including counting, measuring, and weighing medications
• Proficiency in computer skills
• Knowledge of store stock control
• PTCB certification

Career Growth Opportunities and Learning Benefits:

* arenaflex offers a comprehensive training program to help you develop your skills and advance your career

• Opportunities for professional growth and development in a dynamic and innovative company
• Collaborative and supportive work environment that encourages learning and growth
• Access to cutting-edge technology and tools to help you succeed in your role

Work Environment and Company Culture:

* arenaflex is committed to creating a work environment that is inclusive, supportive, and empowering

• Our team is passionate about making a positive impact on people's lives, and we are dedicated to creating a culture that values diversity, equity, and inclusion
• We offer a flexible and remote work environment that allows you to work from the comfort of your own home while still being part of a dynamic and collaborative team
• arenaflex is an equal opportunity employer and welcomes applications from diverse candidates

Compensation, Perks, and Benefits:

* Competitive hourly rate of $25/hour

• Comprehensive benefits package, including medical, dental, and vision insurance
• 401(k) retirement plan with company match
• Paid time off and holidays
• Opportunities for professional growth and development
• Collaborative and supportive work environment

How to Apply:

If you are a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, through our online application system. We look forward to hearing from you! Apply for this job