Experienced Customer Service & Sales Representative – Industrial Supply Industry

At arenaflex, we're a family-owned, third-generation industrial supply company founded in 1976, dedicated to providing top-notch products and services to our valued clients. We're seeking an exceptional Customer Service & Sales Representative to join our team and help us maintain our reputation for exceptional customer satisfaction!

Job Summary:

As a Customer Service & Sales Representative at arenaflex, you'll play a vital role in ensuring our customers receive the best possible experience. You'll be responsible for managing high-volume calls and emails, processing orders, and providing quotes to customers. If you're a highly organized, detail-oriented, and friendly individual with excellent communication skills, we want to hear from you!

Key Responsibilities:

* Manage and assign emails to ensure timely responses to customer inquiries

• Process invoices from suppliers and deliver customer invoices in a timely manner
• Receive payments from customers and run credit card transactions with accuracy
• Enter tracking numbers into arenaflex's Enterprise Resource Planning (ERP) system and eCommerce websites
• Manage high-volume phone calls from customers and vendors, providing exceptional customer service and resolving issues efficiently
• Provide verbal and email quotes to customers, ensuring accurate and timely responses
• Communicate with vendors to confirm price and availability of products
• Process orders with vendors and confirm order acknowledgments to ensure seamless delivery
• Keep track of backorders and follow up with vendors and customers to provide accurate ship dates
• Prepare and reconcile monthly payments to vendors, ensuring accurate financial records
• Keep track of past-due invoices and follow up with customers to resolve outstanding balances

Essential Qualifications:

* 3+ years of experience in e-commerce, customer support, and sales

• Excellent verbal, written, and typing skills, with the ability to communicate effectively with customers and vendors
• Highly detail-oriented and organized, with the ability to manage multiple tasks and deadlines
• Friendly and patient demeanor, with the ability to work in a fast-paced environment
• Proficient in Microsoft Office, with experience in eCommerce software and industrial equipment, supplies, filtration, or compressed air equipment a bonus
• Ability to maintain confidential financial documentation and require minimal supervision to complete work and meet deadlines

Preferred Qualifications:

* Experience working in the industrial supply industry

• Knowledge of arenaflex's products and services
• Certification in customer service or sales

Skills and Competencies:

* Excellent communication and interpersonal skills

• Ability to work in a team environment and collaborate with colleagues
• Strong problem-solving and analytical skills
• Ability to adapt to changing priorities and deadlines
• Proficient in using technology to manage tasks and communicate with customers and vendors
• Strong organizational and time management skills

Career Growth Opportunities and Learning Benefits:

* arenaflex offers a comprehensive training program to help you develop your skills and knowledge

• Opportunities for career advancement and professional growth
• Collaborative and supportive work environment
• Access to industry-leading products and services

Work Environment and Company Culture:

* arenaflex is a family-owned company with a strong commitment to customer satisfaction and employee well-being

• We offer a dynamic and supportive work environment, with a focus on teamwork and collaboration
• Flexible work arrangements, including remote work options
• Opportunities for professional development and growth

Compensation, Perks, and Benefits:

* Competitive hourly rate: $22 - $24 per hour

• Comprehensive benefits package, including health insurance, 401(k) matching, and paid time off
• Annual raises and bonuses
• Paid lunch and flexible work arrangements
• Equipment provided to support your work

How to Apply:

If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we want to hear from you! Apply now to join our team and help us continue to provide top-notch products and services to our valued clients. Apply Now! Apply for this job