Experienced Customer Support Specialist – Membership Development and Engagement
At arenaflex, we're on a mission to revolutionize the way people live, work, and interact with each other. As a leading retail pharmacy chain, we're committed to delivering exceptional customer experiences and providing high-quality healthcare services to our communities. We're now seeking an experienced Customer Support Specialist to join our team in Brazil, working closely with our membership development and engagement team to drive growth, retention, and satisfaction.
About arenaflex
arenaflex is a major American pharmacy chain that operates a wide network of drugstores across the United States. Founded in 1901 by Charles R. Walgreen Sr. in Chicago, Illinois, arenaflex has grown from a single pharmacy into one of the largest retail pharmacies in the country. Our company is headquartered in Deerfield, Illinois, and we're proud of our commitment to customer service and accessibility.
Responsibilities
As a Customer Support Specialist, you'll play a critical role in providing exceptional support to our members, ensuring their needs are met, and driving engagement and retention. Your responsibilities will include:
- Providing general administrative support, including answering questions, troubleshooting, and managing member communications
- Processing membership applications, renewals, and cancellations
- Ensuring data accuracy and up-to-date information about our members using Salesforce CRM
- Assisting with member communication activities, including calls, emails, and Zoom calls
- Collecting data, tracking membership statistics, reporting on key metrics, and preparing reports
- Developing and implementing strategies to recruit new members
- Coordinating with the finance department to track membership revenue and update reports
- Preparing membership marketing materials
- Coordinating current member service programs, including relationship building, onboarding, and engagement
- Actively participating in crafting membership development strategy, including networking
- Event Support: Assisting programming staff at onsite and virtual membership-related events, including supporting marketing and membership materials and fielding member inquiries
Required Knowledge, Skills, Abilities, and Other Characteristics
To succeed in this role, you'll need:
- A Bachelor's Degree with at least two years related work experience in membership, with a preference for those with association and/or nonprofit experience
- Excellent customer service skills and a solutions-based attitude
- Experience working cross-functionally in teams
- Outstanding verbal and written communication skills
- Proficiency in Office Suite (Word, Excel, PowerPoint) and membership/databases highly desired
- Experience with Cvent, Canva, Sprout Social, and Salesforce preferred
- Ability to handle multiple tasks, projects, and priorities effectively and professionally
Work Environment and Company Culture
As a Customer Support Specialist at arenaflex, you'll be part of a dynamic and supportive team that's passionate about delivering exceptional customer experiences. You'll work in a fast-paced environment with a focus on collaboration, innovation, and continuous improvement. Our company culture values diversity, equity, and inclusion, and we're committed to creating a workplace that's welcoming and inclusive for all employees.
Career Growth Opportunities and Learning Benefits
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Support Specialist, you'll have opportunities to:
- Develop your skills and expertise in membership development and engagement
- Collaborate with cross-functional teams to drive business growth and innovation
- Participate in training and development programs to enhance your knowledge and skills
- Take on new challenges and responsibilities as you grow in your role
- Enjoy a competitive salary and benefits package, including health insurance, retirement savings, and paid time off
Compensation, Perks, and Benefits
As a Customer Support Specialist at arenaflex, you'll enjoy a competitive salary range of R$35-R$45 per hour, plus a range of benefits and perks, including:
- Health insurance
- Retirement savings plan
- Paid time off
- Flexible work arrangements
- Opportunities for professional development and growth
- A dynamic and supportive work environment
How to Apply
If you're a motivated and customer-focused individual with a passion for membership development and engagement, we'd love to hear from you. Please submit your application, including your resume and a cover letter, through our website. We can't wait to welcome you to our team! Apply for this job