Experienced Customer Service Support Representative (Remote) – Healthcare Billing and Patient Support

At arenaflex, we're dedicated to bringing comprehensive genetic information into mainstream medicine to improve healthcare for billions of people. Our team is driven to make a difference for the patients we serve, and we're leading the transformation of the genetics industry by making clinical-grade genetic information affordable and accessible to guide health decisions across all stages of life. As a Customer Service Support Representative at arenaflex, you'll be on the frontlines responding to a variety of clinician and patient billing-related inquiries. You'll work cross-functionally across many departments (sales, operations, billing, and lab teams) to serve our patient and client needs. If you're passionate about delivering exceptional customer service, have a strong work ethic, and are committed to improving patients' lives, we want to hear from you!

Responsibilities:

* Be well-versed in all arenaflex processes and policies to respond clearly to high-volume billing inquiries.

• Maintain appropriate response time in various communication platforms (e.g., phone calls, emails, portal inquiries, etc.).
• Identify issues and suggest potential improvements.
• Collaborate with your team to develop best practices to ensure we're providing the best service and experience to all customers.
• Maintain an assigned schedule and be flexible with daily schedules when business needs change.
• Effectively communicate, resolve, and document billing-related inquiries.
• Participate in projects that extend beyond your day-to-day to stretch you to think outside the box.
• Hours: 8am to 5pm PST

Qualifications:

* Minimum High School diploma or equivalent required

• Minimum 1+ year customer service experience required
• Previous healthcare/call center experience strongly preferred
• RCM experience preferred
• Ability to work remotely
• Ability to work independently and commit to a structured environment
• Experience using Google Apps, Mac OS X, and CRM applications (i.e., Salesforce)
• Bilingual a plus

Remote Work:

* Must have high-level Internet speed (50 mbps) connectivity

• Dedicated work-from-home space
• Ability to manage time and tasks independently while maintaining productivity
• Must meet weekly and monthly production goals
• Effective communication skills
• Alpha-Numeric Data Entry proficiency
• 10-key experience

What You Bring:

* Exceptional attention to detail and organizational abilities

• Outstanding customer service/phone communication skills and ability to complete a high volume of calls
• High energy, self-starter, great teammate, and ready to roll up your sleeves to get things done
• Strong work ethic and commitment to improving patients' lives while being flexible and adaptable with a drive to go above and beyond
• Enjoy problem-solving in a dynamic, fast-paced, team-based, and rapidly changing environment

Benefits:

* Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits, including: + Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement, and Employee Stock Purchase Plan.

• Casual, PRN & Part-Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only.

Equal Opportunity Employer:

arenaflex is proud to be an Equal Opportunity Employer. We strive for diversity and inclusion in the workforce and do not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon:

• Race
• Religion
• Color
• National origin
• Gender (including pregnancy or other medical conditions/needs)
• Family or parental status
• Marital, civil union, or domestic partnership status
• Sexual orientation
• Gender identity
• Gender expression
• Personal appearance
• Age
• Veteran status
• Disability
• Genetic information
• Any other legally protected characteristic

Accessibility:

If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site or contact us at arenaflex Accessibility ([email protected]).

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Apply Now:

If you're ready to join our team and make a difference in the lives of patients, apply now! Apply for this job