Part Time Remote Customer Support Specialist - Marketplace at arenaflex

Join arenaflex's dynamic team as a Part Time Remote Customer Support Specialist - Marketplace and be a part of a company that is revolutionizing the way people shop for home decor and lighting solutions.

About arenaflex

arenaflex is a leading online marketplace that offers a wide range of home decor and lighting products to customers across the United States. With a strong commitment to customer satisfaction and a passion for innovation, arenaflex has established itself as a trusted brand in the industry. Our team is dedicated to providing exceptional customer service, and we are seeking a highly motivated and customer-focused individual to join our Remote Customer Support Specialist - Marketplace team.

Job Summary

We are seeking a Part Time Remote Customer Support Specialist - Marketplace to join our team and provide exceptional customer service to our customers via email and phone. As a Remote Customer Support Specialist - Marketplace, you will be the primary point of contact for all inquiries and issues involving Internet Marketplace Customer Service. You will work closely with our Processing Department team to resolve customer complaints and ensure customer satisfaction.

Key Responsibilities

* Handle incoming customer inquiries from various channels via email, assisting customers with order changes, status updates, cancellations, and other issues.

• Provide solutions that are beneficial to the company and attractive to the customer, while preventing customer returns and ensuring customer retention.
• Contact customers via phone when possible to resolve customer inquiries and issues in a timely manner.
• Demonstrate self-confidence and a desire to go the extra mile to take care of the customer from A-Z, creating a positive customer experience every time.
• Partner with Management on escalated customer and product issues, identifying trends on issues that may affect customer satisfaction levels and consistently communicating them to management.
• Provide pro-active, consistent follow-up to all customer inquiries, either via phone or email, responding and replying to every customer email upon receipt.
• Document a complete summary of the customer's inquiry, actions taken, and expectations set forth on the respective order.
• Maintain standards set forth by the company QA program, providing the highest quality of service while demonstrating improvements when necessary, determined by the QA team and management.
• Take on the Customer Support Specialist role for the Email team as needed.
• Perform other duties as assigned.

Essential Qualifications

* Minimum of 1 year of customer service, administrative, or retail background, with call center experience a plus.

• Excellent verbal and written communication skills in English, with the ability to articulate details to customers in a professional and calm manner.
• Computer literate, with the ability to navigate through programs and windows.
• Excellent typing and data entry skills.
• Able to multi-task, i.e., talk on the phone and type notes at the same time.
• Effective problem solver.
• Must perform with a low error rate as an email specialist.
• Must be able to meet minimum required interactions of 80+ per day.
• Must be available to work Saturdays and Sundays, with regular job attendance required in accordance with a regular schedule established for the position by the supervisor.

Internet Connectivity Guidelines

As a condition of employment, employees must provide and maintain a High-Speed Internet connection that meets arenaflex's Internet Department requirements at all times to maintain employment. Employees who are unable to provide and maintain required internet service that meets our specifications may be terminated from their employment at arenaflex.

• Must maintain a dedicated business class internet connection.
• Cable connection is required and must be high-speed business class internet.
• If available, request a dynamic modem for cable.
• Speeds of at least 15 MBS down/5 MBS up are required.
• Cable modem or DSL router must be provided by carrier.
• Cable modem must be set up in bridge mode.
• DSL router firewall must be disabled.
• Wi-Fi, firewall, and ALG must be disabled from the dedicated business class internet connection.

Equipment

arenaflex's Computer Support team will supply you with the following hardware:

• Modem
• Wyse terminal (computer)
• Monitor
• Phone and headset
• Other miscellaneous equipment

Benefits and Perks

* Competitive hourly rate

• Opportunity to work with a dynamic and innovative company
• Flexible scheduling with the option to work part-time
• Comprehensive training program to ensure your success in the role
• Opportunity to grow and develop your skills and career
• Access to a range of benefits, including health insurance, retirement plans, and paid time off

Work Environment and Company Culture

arenaflex is a remote-friendly company that values flexibility and work-life balance. Our team is dedicated to providing exceptional customer service, and we are committed to creating a positive and inclusive work environment. We believe in empowering our employees to take ownership of their work and to make a meaningful contribution to the company's success.

How to Apply

If you are a motivated and customer-focused individual who is passionate about providing exceptional customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!

Equal Employment Opportunity

arenaflex is an Equal Employment Opportunity Employer. We are interested in every qualified candidate who is eligible to work in the United States; however, we are not able to sponsor visas for this role. Apply for this job