Experienced Senior Director of Global Customer Education Services – Remote Eligible, Leading Innovative Learning Experiences and Strategic Business Growth

Introduction to arenaflex

arenaflex is a pioneering tech company with a human story to tell, empowering teams to manage projects, automate workflows, and rapidly build new secure solutions using simple no-code tools. We're revolutionaries, changing the way the world works, one innovative solution at a time. Our mission is to transform work into dynamic work, unifying collaboration, workflows, and content management into a single flexible, secure, scalable, no-code platform. This platform gives everyone the ability to continuously make an impact, enabling enterprises, organizations, and teams to compete in a transformed world.

About the Role

We're seeking an exceptional Senior Director of Global Customer Education Services to lead and inspire our growing team at arenaflex University. The ideal candidate will help re-imagine the customer learning journey, creating a world-class learning program that spans modalities and skills. This program will develop a global workforce of arenaflex ambassadors with the ability to achieve meaningful change. We're looking for a dynamic leader with vision, depth, and execution experience to drive a strategic part of our business.

Key Responsibilities

• Lead the global content and learning strategy for customer training and enablement for arenaflex products and solutions.
• Own the development and delivery of learning experiences for all arenaflex products.
• Lead and energize a high-performing organization, setting a clear vision and establishing a culture of continuous improvement to drive a team of Learning Experience Designers, Instructional designers, and professional trainers.
• Deliver a world-class learner experience, including learners' journey, programs, and offerings, LMS/LXP systems, processes, and policies, and digital touchpoints.
• Partner closely with Marketing to execute on the strategy and brand of arenaflex certifications as synonymous with expertise.
• Establish, monitor, and achieve key financial and non-financial performance metrics for the Learning function to ensure the program is delivering to brand, community, marketing, and sales goals.
• Make arenaflex University integral to the Marketing, Sales, Engineering, and Customer Success organizations to retain and expand the customer base.
• Manage cross-functional interlock and lead strategic and operational interlock with Marketing, Sales, Sales Operations, Engineering, and Customer Success.
• Partner and align effectively with the Channels team to expand the competency, capacity, and capability of the partner ecosystem.
• Innovate with blended learning solutions while aligning with arenaflex's overall knowledge and enablement strategy, including documentation, self-help, and community.
• Lead the business-level implementation, enhancement, and support of a Learning Management System in coordination with the global, enterprise-wide effort.

Essential Qualifications

• Strong business acumen and prior SaaS/Enterprise Software Customer Training leadership experience.
• Excellent collaborator and communicator within and across various levels of the organization.
• Strong track record for growing revenue with P&L experience.
• Proven leadership skills in motivating and inspiring a team.
• Experience designing, managing blended learning and certification programs.
• Strong balance of strategic and execution skills.
• BA/BS degree required; Advanced degree a plus.
• Minimum of 10 years relevant experience.

Preferred Qualifications

• Experience creating market value for a Software Certification similar to industry leaders.
• Experience creating partner/channel momentum for paid training and certification.
• Experience in bundling training and certification into overall company packages.
• Experience deploying business rules with internal stakeholders to embed training and certifications in license transactions via attach and accounting rules.

Career Growth Opportunities and Learning Benefits

At arenaflex, we're committed to helping our employees grow and develop in their careers. As a Senior Director of Global Customer Education Services, you'll have access to a wide range of learning and development opportunities, including:

• Professional growth and development programs.
• Access to online courses and training resources.
• Opportunities to attend industry conferences and events.
• Mentorship and coaching from experienced leaders.
• Cross-functional training and development opportunities.

Work Environment and Company Culture

arenaflex is a dynamic and inclusive workplace where everyone is welcome. We're committed to fostering an environment that values diversity, equity, and inclusion, and we're passionate about empowering our employees to make a difference. Our company culture is built on the principles of innovation, collaboration, and customer obsession, and we're looking for talented individuals who share these values.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a base salary range of $182,500-$238,750 USD, depending on experience and location. We also offer a range of perks and benefits, including:

• Comprehensive health insurance options.
• Stock options and employee stock purchase program.
• 401(k) match and retirement savings plan.
• Flexible time away program and incidental sick leave.
• Opportunities for professional growth and development.
• Company-funded perks and discounts.
• Teleworking options and remote work arrangements.

Conclusion

If you're a motivated and experienced leader looking for a new challenge, we encourage you to apply for the Senior Director of Global Customer Education Services role at arenaflex. This is a unique opportunity to join a dynamic and innovative company and make a real impact on our customers and our business. Don't miss out on this chance to join our team and help shape the future of customer education and training.

Apply now and become a part of the arenaflex team!