Experienced Order Processing Specialist – Customer Service and Logistics Support
At arenaflex, we are seeking a highly organized and detail-oriented Order Processing Specialist to join our Customer Service team on a part-time basis. As a key member of our team, you will play a vital role in servicing spare parts sales order management, working with internal and external customers, and managing orders from start to finish. If you have a passion for logistics, data entry, and customer service, we encourage you to apply for this exciting opportunity.
About arenaflex
arenaflex is a leading provider of innovative solutions in the industry. Our company is committed to delivering exceptional customer service, and we are seeking a talented individual to join our team who shares our passion for excellence. As a part-time Order Processing Specialist, you will have the opportunity to work in a dynamic and fast-paced environment, where no two days are ever the same.
Key Responsibilities
As an Order Processing Specialist at arenaflex, you will be responsible for the following key tasks:
- Interacting with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions related to domestic and/or international order processing.
- Processing orders for materials for both domestic and/or international requests in accordance with arenaflex policy and practice.
- Coordinating and performing activities such as order entry, order acknowledgement, order revision, and preparation of shipping documents.
- Receiving customer requests and preparing documents/trouble tickets related to processing returns (RMA), servicing, and exchanges.
- Updating databases with the status of returned materials issues and accounts for returns inventory.
- Recording and reporting the status of equipment returns, repairs, replacements, sales orders, and delivery schedules.
- Ensuring service information is accessible by sorting and filing documents/forms.
- Handling requests for additional company materials.
- Maintaining records of returns, schedule changes, product enhancements or changes, and product pricing, and resolving return credit problems.
- Coordinating and performing activities associated with the transfer of consigned material.
- Coordinating and performing activities associated with order tracking and customs clearance by working with transportation carriers and brokers.
Skills, Knowledge, and Expertise
To be successful in this role, you will need to possess the following minimum required skills and knowledge:
- Direct customer support experience, including administrative experience.
- Order processing experience or an equivalent combination of formal training in logistics, data processing, marketing, international business, finance, and accounting, production control, or related office and business education.
- Proficient in utilizing business tools such as email, Microsoft Word, Excel, and PowerPoint.
- Experience with HCM (e.g., Workday), SAP, Salesforce equivalent ERP product, and productivity software desired.
- Typical education and experience: Associate degree or equivalent, 1-3 years of related experience.
Benefits
As a part-time Order Processing Specialist at arenaflex, you will enjoy a comprehensive benefits package, including:
- 401(k) plan with company matching
- Paid Time Off
- Sick Time
- Company offers a generous benefits package that pays 100% of medical, dental, and vision
- Short-Term Disability
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to the growth and development of our employees. As a part-time Order Processing Specialist, you will have the opportunity to:
- Develop your skills and knowledge in logistics, data processing, and customer service
- Work with a dynamic and experienced team
- Participate in ongoing training and development programs
- Take on additional responsibilities and projects to enhance your skills and experience
Work Environment and Company Culture
arenaflex is a fast-paced and dynamic company that values teamwork, innovation, and customer satisfaction. As a part-time Order Processing Specialist, you will work in a collaborative and supportive environment, where your contributions will be valued and recognized. Our company culture is built on the principles of respect, integrity, and excellence, and we are committed to creating a workplace that is inclusive, diverse, and supportive of all employees.
How to Apply
If you are a motivated and detail-oriented individual with a passion for logistics, data entry, and customer service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, diverse, and supportive of all employees. Apply for this job