Experienced Customer Account Support Specialist – Collections and Portfolio Management

At arenaflex, we're on a mission to revolutionize the way people interact with our innovative financial solutions and quality vehicles. As a leading auto leasing and finance company, we're committed to providing exceptional customer experiences and fostering a culture of inclusivity, creativity, and integrity. If you're a results-driven, customer-focused professional with a passion for collections and portfolio management, we invite you to join our dynamic team as a 100% remote Customer Account Support Specialist.

About arenaflex

arenaflex is one of the fastest-growing auto leasing and finance companies in the United States, with over 65 locations across the Southeast. Our rich history and commitment to innovation have enabled us to create a diverse and inclusive environment where our team members can thrive. We value hard work, creativity, integrity, and a can-do spirit, and we're dedicated to providing opportunities for career advancement and growth.

Our Core Values

At arenaflex, we're proud to uphold a set of core values that guide our business practices and interactions with customers:

• Integrity: We operate with transparency, honesty, and ethics in all our dealings.
• Innovation: We continuously seek new and better ways to serve our customers and improve our processes.
• Inclusion: We celebrate diversity and foster an inclusive environment where everyone feels valued and respected.
• Service: We're committed to delivering exceptional customer experiences and exceeding expectations.
• Success: We strive for excellence in all aspects of our business and celebrate our achievements.

Responsibilities

As a Customer Account Support Specialist, you'll play a critical role in servicing our large and growing portfolio. Your primary responsibilities will include:

• Contacting customers: You'll reach out to customers to determine the reason for payment delinquency and negotiate payments.
• Handling accounts: You'll handle accounts with speed and accuracy while maintaining professionalism, confirming and/or negotiating payment arrangements, and researching any discrepancies.
• Meeting performance standards: You'll complete phone calls to meet required performance standards and metrics, maintaining established objectives for delinquency, repossessions, and net losses.
• Using computerized systems: You'll utilize our computerized system for tracking, information gathering, and troubleshooting.
• Documenting accounts: You'll document all accounts accurately, clearly, and concisely, noting the reason for delinquency.
• Providing accurate information: You'll respond to customer inquiries with accurate information, using professionalism and integrity.
• Complying with laws and regulations: You'll adhere to all state and federal laws in the handling of accounts.

Qualifications

To succeed in this role, you'll need:

• Excellent communication skills: You'll possess excellent listening, oral, and written communication skills.
• Attention to detail: You'll be meticulous in your work, ensuring accuracy and attention to detail.
• Professional phone etiquette: You'll maintain a professional tone and demeanor on the phone.
• Good follow-up skills: You'll follow up with customers to ensure issues are resolved and payments are made.
• Persuasive negotiation skills: You'll be able to negotiate payment arrangements and resolve disputes effectively.
• Microsoft Windows and Internet-based applications experience: You'll have experience using Microsoft Windows and Internet-based applications.
• Basic typing/data entry skills: You'll possess basic typing and data entry skills.
• Ability to multi-task: You'll be able to handle multiple tasks and priorities simultaneously.

Education and Experience

To be considered for this role, you'll need:

• High School or Equivalent: You'll have a high school diploma or equivalent.
• Associates Degree or Bachelor's Degree: An associates degree or bachelor's degree in business or a related field may be used in lieu of experience.
• Prior experience in financial services: Prior experience in financial services or a similar industry is preferred.

Work Environment and Culture

As a 100% remote Customer Account Support Specialist, you'll have the flexibility to work from anywhere, at any time. You'll be part of a dynamic team that values collaboration, innovation, and customer satisfaction. Our culture is inclusive, diverse, and supportive, with opportunities for career growth and development.

Compensation and Benefits

arenaflex offers a competitive compensation package, including:

• Competitive salary: A salary that reflects your experience and qualifications.
• Benefits: A comprehensive benefits package, including health, dental, and vision insurance, 401(k) matching, and paid time off.
• Professional development: Opportunities for training, education, and career advancement.
• Flexible work arrangements: The flexibility to work from anywhere, at any time.

How to Apply

If you're a motivated, customer-focused professional with a passion for collections and portfolio management, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our website.

Join our team at arenaflex

At arenaflex, we're committed to providing exceptional customer experiences and fostering a culture of inclusivity, creativity, and integrity. If you're looking for a dynamic and supportive work environment, with opportunities for career growth and development, we invite you to join our team. Apply now and become a part of our exciting journey! Apply for this job