Experienced Data Entry Operator / Entry Level (Remote) – Payment Processing and Customer Service

At arenaflex, we're committed to providing exceptional customer service and efficient payment processing solutions to our valued customers. As an Experienced Data Entry Operator / Entry Level (Remote), you'll play a vital role in ensuring the smooth operation of our Utilities Customer & Information Services department. If you're a detail-oriented, tech-savvy individual with excellent communication skills, we encourage you to apply for this exciting opportunity to join our team.

About arenaflex

arenaflex is a leading provider of innovative solutions for the Utilities industry. Our mission is to empower our customers with cutting-edge technology and exceptional service, enabling them to thrive in an ever-changing world. With a strong commitment to community engagement and social responsibility, we strive to make a positive impact on the lives of our customers and the environment.

Job Summary

As an Experienced Data Entry Operator / Entry Level (Remote), you'll be responsible for processing payments, preparing daily deposits and spreadsheets, and providing exceptional customer service to our valued customers. You'll work closely with our Finance team to ensure accurate and timely payment processing, while maintaining a high level of customer satisfaction. This is an excellent opportunity to develop your skills and experience in a dynamic and fast-paced environment.

Key Responsibilities

* Sorts mail, separating out utility payments, solid waste, bank checks, returned mail, and miscellaneous items

• Opens any unopened mail using a mail opener machine
• Prepares and processes payments through Aperta and those needing to be hand-keyed (manual posting)
• Remits all payments and prepares deposit to be sent to the bank daily
• Balances daily reports and researches any discrepancies
• Prepares daily spreadsheet and provides the information to Finance
• Processes Electronic Funds Transfer (EFT) requests by entering valid information into CIS
• Processes returned check payments, received from Finance, and adds associated fees to the customer's account
• Pulls in files (Checkfree, Metavante, Online Resources, and EFT) for payments to be uploaded into CIS
• Performs related work, as needed

Essential Qualifications

* High school diploma or equivalent

• One (1) year of paid personal computer experience
• Valid Florida driver's license
• Ability to communicate effectively using verbal, written, and visual communication
• Ability to read small printed words and numbers rapidly and accurately
• Ability to maintain records/files accurately and legibly, prepare reports, and correspondence
• Ability to meet and deal with the public effectively
• Ability to establish and maintain effective working relationships with employees and the public
• Ability to communicate effectively via telephone, in person, in writing, and online
• Ability to make decisions and work without close supervision
• Ability to operate a personal computer and other office equipment

Preferred Qualifications

* Experience in data entry, customer service, or a related field

• Knowledge of standard office methods and procedures
• Knowledge of County departments, operations, and regulations
• Ability to understand, interpret, and analyze data
• Ability to follow complex oral and written instructions
• Ability to assign work and direct the activities of the data staff, as needed

Work Environment and Culture

As a remote employee, you'll have the flexibility to work from the comfort of your own home. arenaflex is committed to providing a positive and inclusive work environment that values diversity, equity, and inclusion. Our team is passionate about delivering exceptional customer service and innovative solutions that make a real difference in people's lives.

Compensation and Benefits

* Hourly range: $12.60 - $20.48

• Pay grade: N25
• Non-exempt position
• Pay rates are based on education, skill, experience level, and internal equity
• New hires are generally brought in from minimum to midpoint of pay range
• Comprehensive benefits package, including health, dental, and vision insurance
• Paid time off and holidays
• Opportunities for career growth and professional development

How to Apply

If you're a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity to join our team. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and free from discrimination. If you require accommodations during the application or interview process, please let us know.

Note

This job posting is provided by Jobgether.com and has been enriched with a 72% flex score. arenaflex is a proud partner of Jobgether.com, a leading platform for remote job opportunities. Apply for this job