Experienced E-commerce Customer Service Assistant for Fast-Growing Sports Equipment Brand - arenaflex Shopify / Amazon - Contract to Hire

At arenaflex, we're revolutionizing the sports equipment industry with our high-quality products and exceptional customer service. As a rapidly expanding equipment brand operating in the UK, EU, and USA, we're seeking a dedicated E-commerce Customer Service Assistant with Amazon and Shopify experience to join our team. This contract-to-hire opportunity offers a chance to work with a dynamic and supportive environment, where you'll have the flexibility to work remotely and contribute to our exciting growth journey. About arenaflex arenaflex is a fast-growing sports equipment brand committed to delivering high-quality products to fitness enthusiasts. Our mission is to provide exceptional customer service, innovative products, and a supportive community that inspires people to reach their fitness goals. With a strong presence in the UK, EU, and USA, we're expanding our operations and seeking talented individuals to join our team. Job Overview As an E-commerce Customer Service Assistant, you'll be responsible for addressing customer service queries, particularly on Amazon and Shopify. This role requires strong organizational skills, attention to detail, and the ability to work independently in a remote environment. You'll be trained on our Standard Operating Procedures (SOPs) and will have the opportunity to work with a dynamic team that values creativity and continuous improvement. Key Responsibilities * Customer Service: Respond to customer service queries, such as order status inquiries, using templated messages by Email, Amazon, Live Chat, and Text Message. * Customer Communication: Send text messages to customers at 5:30 PM UK time advising them of multiple package deliveries using our SMS service. * Review Management: Flag negative reviews, A to Z claims, and chargebacks, and add them to a spreadsheet across UK and EU markets. * Other Opportunities: Depending on your level of experience, you'll have the scope to expand the role to cover other aspects of the business, including growth of Amazon and Shopify platforms. Requirements * Experience: Proven experience with Amazon Seller Central and Shopify platforms. * Skills: Strong organizational and time management skills, with the ability to handle multiple tasks simultaneously. * Communication: Excellent written and verbal communication skills in English (fluent). Additional European languages (German, French, Spanish, Italian in particular) are a plus. * Remote Work: Experience working remotely and managing tasks independently. Why You'll Love Working with arenaflex * Growth Opportunity: Join a fast-growing company in the sports equipment industry. * Skill Development: Enhance your skills in a dynamic and supportive environment. * Flexibility: Enjoy the flexibility of working remotely with a schedule that suits your needs. * Innovation: Be part of a team that values creativity and continuous improvement. * Future Opportunities: As a growing company, there are many opportunities to expand the role and grow with us. Additional Information * Project Length: Long-term engagement with a flexible starting period. * Availability: Must be available between 1 PM - 6 PM GMT (UK). * Weekends: Not required, however scope for extra hours if desired. * Speed to Hire: Immediate. If you have a passion for e-commerce and possess the necessary Amazon and Shopify experience, we'd love to hear from you. Apply now to join arenaflex and contribute to our exciting growth journey! How to Apply To apply for this exciting opportunity, please submit your application through our website. We can't wait to hear from you! ```html

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