Experienced Learning Specialist for Japanese Language and Culture - Enhancing Customer Service Excellence at arenaflex

Introduction to arenaflex and the Industry

arenaflex is a pioneering force in the global market, driven by a mission to be the most customer-centric organization on earth. Our commitment to excellence is unwavering, and we strive to deliver unparalleled service to our customers. The arenaflex Business Customer Services learning experience team is at the forefront of this mission, seeking a highly skilled and dedicated Learning Specialist to join our ranks. As a Learning Specialist, you will play a pivotal role in boosting the competencies of our customer service associates, developing and conducting effective training programs that align with our core values and goals.

Job Scope and Responsibilities

The successful candidate will be an expert communicator in Japanese (JLPT N1) and English, with a strong background in training delivery and a passion for cultural and soft skills development. Key responsibilities will include:

• Delivering arenaflex orientation and new hire training to all job levels, both virtually and in-person, as required by the business
• Meeting and exceeding performance expectations related to new hire training, including training yield, customer experience, and AHT performance
• Designing and delivering continuous learning sessions for existing employees to meet and exceed improvement goals
• Proactively analyzing performance data to identify gaps and proposing and delivering training interventions to address these needs
• Gathering training needs through performance data analysis, voice of business, and voice of associates sessions, and designing and delivering training interventions to meet these needs
• Maintaining and reporting data, including trainee attendance, performance, and analysis, in a timely and accurate manner
• Participating in call listening sessions and quality calibrations to stay up-to-date with the latest developments and updates
• Taking customer contacts on a monthly basis to stay informed about the latest process updates and changes
• Leading and/or participating in improvement projects aimed at enhancing business performance

Essential Qualifications

To be successful in this role, you will need:

• Expertise in the Japanese language (JLPT N1 Certified) and English language
• 2+ years of experience in training delivery roles or similar experience
• Flexibility to work within a 24/7 x 365 days global team across various time zones
• Good communication skills for knowledge transfer and skill development
• Good coordination and organization skills
• Extensive expertise in cultural and soft skills relevant to a contact center environment
• Competent user level of Microsoft Office tools (Word, Excel, and PowerPoint)

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Experience in customer service or customer service-related work experience
• Training experience specific to a contact center environment
• Bachelor's degree or significant college coursework in communication, education, or a related field
• Experience working with Learning Management Systems (LMS)

Skills and Competencies

To excel in this role, you will need to possess a range of skills and competencies, including:

• Strong communication and interpersonal skills
• Ability to work effectively in a team environment
• Excellent problem-solving and analytical skills
• Strong organizational and time management skills
• Ability to adapt to changing priorities and deadlines
• Strong attention to detail and ability to maintain accuracy

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Learning Specialist, you will have access to a range of training and development opportunities, including:

• Comprehensive training programs to enhance your skills and knowledge
• Opportunities for career advancement and professional growth
• Access to a range of learning resources and tools
• Support and guidance from experienced colleagues and mentors

Work Environment and Company Culture

arenaflex is a dynamic and inclusive workplace, committed to diversity and equality. Our culture is built on a foundation of respect, empathy, and open communication. As a member of our team, you can expect:

• A supportive and collaborative work environment
• A range of employee benefits and perks
• Opportunities to get involved in community and social responsibility initiatives
• A commitment to work-life balance and employee well-being

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a range of benefits and perks, such as:

• A base salary ranging from $51,100/year to $91,400/year, depending on location and experience
• Equity, sign-on payments, and other forms of compensation
• A full range of medical, financial, and other benefits
• Opportunities for career advancement and professional growth

Conclusion

If you are a motivated and experienced Learning Specialist looking for a new challenge, we encourage you to apply for this exciting opportunity at arenaflex. As a member of our team, you will play a critical role in shaping the future of our customer service operations and contributing to the success of our organization. Don't miss out on this chance to join a dynamic and inclusive workplace and take your career to the next level. Apply now to become a part of the arenaflex team and start your journey to excellence!