Experienced Customer Service Representative - Luxury Retail – Remote USA
Join arenaflex, a global leader in customer experience, as a Customer Service Representative - Luxury Retail working remotely. This is an exciting opportunity to ignite your career and bring humanity to business. As a key member of our team, you will be the spark that brightens days for our customers, providing exceptional service and support to those who value luxury and exclusivity.
About arenaflex
arenaflex is a company that has been making customers happy since 1982. We help leading brands build engaged, pleased, and profitable customer experiences powered by our combination of humanity and technology. Our team of experts talks, messages, texts, and video chats with millions of customers every day, creating exceptional experiences that start with you.
Our Culture and Community
Our arenaflex community is a dynamic, global family that values diversity, inclusivity, and respect. We believe that our employees are the key to delivering amazing service and technology, and we strive to create a workplace where everyone feels valued, belongs, and is comfortable being their authentic selves. We are proud to be an equal opportunity employer and are committed to building a diverse and inclusive workforce that reflects the communities we serve.
What You'll Be Doing
As a Customer Service Representative - Luxury Retail, you will be the face of arenaflex, providing exceptional service and support to our customers. You will be responsible for:
- Answering incoming communications from customers, including phone calls, emails, and chats
- Conducting research to provide answers and resolve issues for customers
- Making recommendations of products or services to close sales and provide a personalized shopping experience
- Collaborating with team members to ensure seamless customer service and support
What You Bring to the Role
To succeed in this role, you will need:
- An appreciation for high fashion brands and haute couture
- At least 1 year of customer service experience
- At least 1 year of post-secondary education or 2 years of equivalent work experience
- The ability to recognize and solve problems of mid-to-high level customer service issues
- Computer experience and high-speed internet (> 15 mbps)
- A USB wired headset (or a compatible headset) and a smartphone or device that runs IOS or Android
What You Can Expect
As a member of our team, you can expect:
- Support for your career and professional development, including individualized coaching and training
- An inclusive culture and community-minded organization where giving back is encouraged
- A global team of curious lifelong learners guided by our company values
- A base wage starting at $16 per hour, plus performance bonus opportunities
- A healthy benefits package, including PTO, tuition reimbursement, health and wellness incentives
A Bit More About Your Role
We are committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled coaching and engagement, to 1000s of free courses to support your career growth, we are dedicated to helping you succeed. Our TTEC community is here for you as one dynamic, global family.
Reporting and Success Metrics
You will report to a Team Lead and contribute to the success of the customer experience and the overall success of the team. Your performance will be measured by your ability to provide exceptional service, resolve issues efficiently, and meet or exceed customer satisfaction targets.
About arenaflex's Work-From-Home Program
Our work-from-home team has 40 preferred residency states. We are currently not hiring from the following geographies: AK, CA, HI, or outside of the United States. Residents of Colorado, Florida, Illinois, Massachusetts, New Jersey, New York, Washington, and Washington, D.C. will be considered only based on special business need.
How to Apply
If you are passionate about delivering exceptional customer service and are looking for a career that will ignite your passion, apply now to join arenaflex's team of customer service representatives. Visit our website to learn more about our company culture, benefits, and career opportunities. Apply Job!
Equal Opportunity Employer
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to building a diverse and inclusive workforce that reflects the communities we serve. Apply for this job