Experienced Customer Service Advisor – Mobile Hub – South Luzon/Metro Manila 2024
At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a Customer Service Advisor on our Mobile Hub team, you'll play a vital role in ensuring that our customers receive top-notch support and resolution to their queries. If you're passionate about customer service, have a knack for problem-solving, and thrive in a fast-paced environment, we'd love to hear from you!
About arenaflex
arenaflex is a leading provider of innovative solutions and services that empower businesses to thrive in today's digital landscape. With a strong presence in the Philippines and a growing global footprint, we're dedicated to fostering a culture of excellence, innovation, and customer-centricity. Our Mobile Hub team is at the forefront of delivering exceptional customer experiences, and we're looking for talented individuals like you to join our ranks.
Key Responsibilities
As a Customer Service Advisor, you'll be responsible for:
- Ensuring that our customers receive exceptional service that meets our contractual Key Performance Indicators (KPIs)
- Clarifying customer requirements, probing for understanding, and using decision-support tools and resources to provide resolution to the customer
- Listening attentively to customer needs and concerns, demonstrating empathy, and building rapport with the customer
- Greeting customers in a courteous, friendly, and professional manner using agreed-upon procedures
- Maintaining basic knowledge of client products and/or services
- Preparing complete and accurate work, including notating accounts as required
- Participating in activities designed to improve customer satisfaction and business performance
- Offering additional products and/or services
- Tracking, documenting, and retrieving information in call tracking databases
- Responding to customer inquiries by referring them to published materials, secondary sources, or more senior staff
Essential Qualifications
To succeed in this role, you'll need:
- A high school diploma with three to six months of relevant experience preferred
- A courteous and strong customer service orientation
- Strong computer navigation skills and PC knowledge
- Effective communication skills, both written and verbal
- Dependability with a strong attention to detail
- The ability to multitask, including flexibility and adaptability in a fast-paced environment
- Tolerance for repetitive work in a high-production work environment
- The ability to work as a team member and independently
- Patience in all customer contact situations, maintaining a pleasant and professional tone and manner
- Ability to rotate shifts, as needed
Preferred Qualifications
While not required, the following qualifications would be beneficial:
- Additional experience or skills may be required based on location and/or program
- Familiarity with client terminology, operating standards, and procedures
- Sustained metric performance levels
Career Framework Role
As a Customer Service Advisor, you'll be part of our Career Framework Role, which is designed to help you grow and develop your skills within arenaflex. This role is ideal for individuals who have a basic skill set to perform routine tasks within simple processes but lack program/product-specific knowledge. You'll work closely with supervision and clearly defined procedures, starting to demonstrate familiarity with client terminology, operating standards, and procedures.
Work Environment and Culture
At arenaflex, we're committed to creating a work environment that's inclusive, supportive, and empowering. Our Mobile Hub team is a dynamic and fast-paced environment that requires flexibility, adaptability, and a passion for customer service. We offer a range of benefits, including:
- Competitive compensation and benefits package
- Opportunities for career growth and development
- Collaborative and supportive work environment
- Recognition and rewards for outstanding performance
- Access to cutting-edge technology and tools
- Flexible work arrangements, including remote work options
How to Apply
If you're passionate about customer service and want to join a dynamic and innovative team, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job title.
LI-DNI
Location: PHL Manila - San Lazaro Language Requirements: English Time Type: Full-time Apply Job! Apply for this job