Experienced Work-From-Home Customer Service Representative – Retail and E-commerce Support

At arenaflex, we're dedicated to providing a more human way to shop, and we're looking for talented individuals to join our team as Work-From-Home Customer Service Representatives. As a key member of our customer service team, you'll be responsible for providing exceptional support to our customers, resolving issues, and delivering a personalized experience that exceeds their expectations.

About arenaflex

arenaflex is a leading retail and e-commerce company that comprises six iconic brands: arenaflex, arenaflex, arenaflex, arenaflex, arenaflex, and arenaflex. We're the largest player in video commerce, offering a unique shopping experience that combines linear TV, e-commerce sites, digital streaming, and social platforms. Our mission is to enrich life's everyday moments, and we're committed to delivering exceptional customer experiences that make a lasting impact.

The Opportunity

As a Work-From-Home Customer Service Representative, you'll be responsible for answering inbound customer calls, resolving issues, and providing personalized support to our customers. You'll work from the comfort of your own home, using your own computer and headset, and will be required to maintain a high level of productivity and accuracy. This is a part-time opportunity, with a set schedule of 20 hours per week, and you'll have the flexibility to work from home and create a work-life balance that suits your needs.

Key Responsibilities

* Answer inbound customer calls and resolve issues in a timely and professional manner

• Provide personalized support to customers, offering additional products and services to enhance their shopping experience
• Analyze account data and make recommendations to customers to improve their shopping experience
• Confirm refunds, take payments, and place orders as needed
• Work collaboratively with colleagues to resolve complex issues and provide exceptional customer service
• Participate in ongoing training and development to improve skills and knowledge

What You Bring

* Excellent communication and problem-solving skills, with the ability to de-escalate complex issues

• Ability to work in a fast-paced, dynamic environment, with a high level of productivity and accuracy
• Strong customer service skills, with a focus on delivering exceptional experiences
• Ability to navigate multiple systems and screens, with a high level of technical proficiency
• Strong analytical and problem-solving skills, with the ability to analyze data and make recommendations
• Ability to work independently, with minimal supervision, and as part of a team
• Strong time management and organizational skills, with the ability to prioritize tasks and meet deadlines

Requirements

* Reside in one of the approved counties in Ohio, Indiana, or Kentucky (see below for specific counties)

• Ability to work a set schedule of 20 hours per week, including weekends and holidays
• High-speed internet connection, with a minimum speed of 10 Mbps
• Self-provided computer or laptop with a Microsoft Windows operating system, Windows 10 or newer, and no more than three years old
• Headset compatible with arenaflex specifications (arenaflex reimburses $75 for headset)
• Webcam and ability to appear on camera for meetings and trainings
• Ability to sit for long periods of time, with minimal breaks

Approved Counties

* Indiana: Dearborn, Fayette, Franklin, Jefferson, Ohio, Ripley, or Switzerland County

• Kentucky: Bath, Boone, Boyd, Bracken, Campbell, Carroll, Fleming, Gallatin, Grant, Greenup, Kenton, Lewis, Mason, Montgomery, Owen, Pendleton, Robertson, or Rowan County
• Ohio: Brown, Butler, Clark, Clinton, Clermont, Delaware, Fairfield, Fayette, Franklin, Greene, Hamilton, Highland, Licking, Madison, Miami, Montgomery, Pickaway, Preble, Union, or Warren County

Compensation

* Starting rate of $15.00/hour

• $1.00/hour additional for any hours worked 6pm-6am
• $1.00 for every hour worked 12:00am Saturday -11:59pm on Sunday

Training Schedule

* 8 weeks of training, Monday - Friday, 8:00 am - 2:00 pm ET or 3:00 pm - 8:00 pm ET

Work Schedule

* Set part-time schedule of 20 hours per week, with a minimum of 5 days per week

• Work schedules are not limited to Monday - Friday, with flexibility to work weekends and holidays
• Set schedule will include one weekend day and one weekday off

System Requirements

* Self-provided computer or laptop with a Microsoft Windows operating system, Windows 10 or newer, and no more than three years old

• Headset compatible with arenaflex specifications (arenaflex reimburses $75 for headset)
• High-speed internet connection, with a minimum speed of 10 Mbps
• Webcam and ability to appear on camera for meetings and trainings

Application Process

* Complete application

• Complete skills assessment on mobile device or computer
• Self-schedule interview
• Complete interview

Remote Work Policy

* Remote work is permitted in approved counties only

• arenaflex reserves the right to modify or terminate remote work arrangements at any time

Benefits

* Comprehensive Total Rewards package, including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts, and more

• Ongoing training and development opportunities to improve skills and knowledge
• Flexible work arrangements, including remote work and flexible scheduling
• Collaborative and supportive work environment, with a focus on teamwork and customer satisfaction

Diversity, Equity, and Inclusion

* arenaflex is committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates, and complies with all applicable federal, state, and local laws and regulations

• We are an equal opportunity employer, and welcome applications from diverse candidates

How to Apply

* Click the "Apply" button below to log in with your existing account or create a new account

• Complete the application and skills assessment, and self-schedule an interview
• arenaflex will contact you to discuss the next steps in the application process

Apply Job! Apply for this job