Experienced Customer Service Representative – Sales (Hybrid) at arenaflex

Join the arenaflex Team and Become the Voice of arenaflex

Are you a customer service enthusiast with a passion for sales and a knack for building meaningful connections with people? Do you thrive in fast-paced environments and enjoy the thrill of meeting daily and monthly sales goals? If so, we invite you to join our arenaflex team as a Customer Service Representative – Sales (Hybrid) and become the voice of arenaflex!

About arenaflex

arenaflex is a global leader in communications and technology, dedicated to providing innovative solutions that connect people and businesses around the world. As a member of our team, you'll be part of a dynamic and diverse group of professionals who share a common goal: to redefine customer service and create meaningful connections with each customer.

Your Opportunity to Make an Impact

As a Premier Service Consultant specializing in customer acquisition, sales, service, and retention, you'll be on the frontline providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty. Your day-to-day will be filled with exciting challenges and opportunities to grow, including:

• Handling customer interactions (calls, chats, emails) in a fast-paced environment
• Accurately resolving issues related to service, billing, payments, and collections
• Explaining bills and product features clearly
• Troubleshooting basic problems and seeking higher support if needed
• Building customer confidence and loyalty by resolving issues
• Supporting various customer inquiries, including technical issues
• Working a flexible 40-hour per week schedule, which may include nights and weekends
• Paid training

What We're Looking for in a Candidate

* Unwavering Customer Focus

• Strong Work Ethic
• Adaptability
• Problem-Solving Skills
• Attention to Details

Joining our team comes with amazing perks and benefits

* Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available) and arenaflex home phone

• Tuition reimbursement program
• Paid Time off and holidays - Employees receive 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year. There are at least 6 company-designated holidays, and additional PTO is provided based on the bargaining group to which you are hired.
• Paid Parental Leave
• Medical/Dental/Vision coverage
• 401(k) plan
• Additional sick leave beyond what state and local law require may be available but is unprotected
• Adoption Reimbursement
• Disability Benefits (short term and long term)
• Life and Accidental Death Insurance
• Supplemental benefit programs: critical illness/accident hospital indemnity/group legal
• Employee Assistance Programs (EAP)
• Extensive employee wellness programs

Work from Home (WFH) Requirements

* You will need verified internet service (secure, reliable, and dedicated high-speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN connection). arenaflex will provide all the equipment you'll need to get started! (keyboard, monitor, computer, mobile device, etc.)

• Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)
• You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, comply with organizational security and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.

Career Growth Opportunities and Learning Benefits

* Career possibilities are limitless with arenaflex. You will have the chance to round out your experience with training on the latest technology, devices, and our entire lineup of products, services, and promotions.

• If you're ready to take the lead as the voice of arenaflex, we'd love to hear from you!

Equal Employment Opportunity (EEO)

It is the policy of arenaflex to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, arenaflex will provide reasonable accommodations for qualified individuals with disabilities.

Apply Today!

If you're ready to join our team and become the voice of arenaflex, apply now! Apply for this job