Experienced Customer Service Representative - Sales (Hybrid) – Join arenaflex in Revolutionizing Customer Experience

At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about making a difference in the lives of our customers. As a Customer Service Representative - Sales (Hybrid), you'll be at the forefront of our customer experience revolution, providing top-notch support and solutions to our customers while driving sales and growth. If you're ready to take your career to the next level and be the voice of arenaflex, we want to hear from you!

About arenaflex

arenaflex is a global leader in communications and technology, with a rich history of innovation and a commitment to making connections that change the world. From the widespread and growing availability of 5G and Fiber to working on things we once only dreamed of, we're constantly pushing the boundaries of what's possible. Our team is made up of passionate individuals who share our vision of creating a better future for our customers and communities.

Job Summary

As a Customer Service Representative - Sales (Hybrid), you'll be responsible for providing exceptional customer service and support to our customers, while driving sales and growth through upselling and cross-selling our products and services. You'll be the face of arenaflex, representing our brand and values to our customers and stakeholders. This is a hybrid role, with a mix of in-center and remote work, allowing you to balance your work and personal life while still delivering exceptional results.

Key Responsibilities

* Handle customer interactions (calls, chats, emails) in a fast-paced environment, providing solutions to prospective and existing customers to enhance their service experience, drive satisfaction, and foster loyalty

• Accurately resolve issues related to service, billing, payments, and collections, while explaining bills and product features clearly
• Troubleshoot basic problems and seek higher support if needed, building customer confidence and loyalty by resolving issues
• Support various customer inquiries, including technical issues, and work a flexible 40 hour per week schedule, which may include nights and weekends
• Participate in paid training to develop your skills and knowledge of our products and services
• Meet or exceed sales targets and goals, while maintaining a high level of customer satisfaction and loyalty

What We're Looking For

* Unwavering customer focus and a passion for delivering exceptional service

• Strong work ethic and adaptability, with the ability to thrive in a fast-paced environment
• Problem-solving skills and attention to detail, with the ability to troubleshoot complex issues
• Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues
• Ability to work a flexible schedule, including nights and weekends, and be available for on-call shifts as needed

Perks and Benefits

* Employee discounts up to 50% off on eligible arenaflex mobility plans and accessories, arenaflex internet (and fiber where available) and arenaflex home phone

• Tuition reimbursement program, with up to $5,250 per year in reimbursement for education expenses
• Paid Time off and holidays, with 1 week of paid time off (PTO) after 6 months and 2 weeks after the first year
• Medical/Dental/Vision coverage, with options for additional coverage and benefits
• 401(k) plan, with company match and vesting schedule
• Paid Parental Leave, with up to 12 weeks of paid leave for eligible employees
• Disability Benefits (short term and long term), with options for additional coverage and benefits
• Life and Accidental Death Insurance, with options for additional coverage and benefits
• Supplemental benefit programs, including critical illness/accident hospital indemnity/group legal and Employee Assistance Programs (EAP)
• Extensive employee wellness programs, with options for fitness classes, wellness workshops, and more

Work from Home (WFH) Requirements

* Verified internet service (secure, reliable, and dedicated high speed is required to support business needs)

• Established dedicated work area (desk, chair, electrical outlet, direct LAN connection)
• arenaflex will provide all the equipment you'll need to get started (keyboard, monitor, computer, mobile device, etc.)
• Your workspace will need to be in alignment with WFH standards (e.g., technical, security, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.)

Career Growth Opportunities

* Opportunities for career advancement and professional growth, with training and development programs to help you succeed

• Ability to work on a variety of projects and initiatives, with opportunities to take on new challenges and responsibilities
• Collaborative and dynamic work environment, with a team of passionate and dedicated professionals
• Recognition and rewards for outstanding performance and contributions to the team and company

How to Apply

If you're ready to take your career to the next level and be the voice of arenaflex, we want to hear from you! Apply today and join our team of innovators, thinkers, and doers who are passionate about making a difference in the lives of our customers.

Equal Employment Opportunity

arenaflex is an equal employment opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, and are proud to be an employer of choice for people with disabilities. If you require accommodations during the application or hiring process, please let us know and we'll do our best to support you.

Contact Us

If you have any questions or would like more information about this role or arenaflex, please don't hesitate to contact us. We look forward to hearing from you and exploring how you can join our team of innovators, thinkers, and doers who are passionate about making a difference in the lives of our customers. Apply for this job