Temporary Remote Catastrophe (CAT) Customer Service Representative

At arenaflex, we're not just a company - we're a team of dedicated professionals who are passionate about delivering exceptional customer experiences. As a Temporary Remote Catastrophe (CAT) Customer Service Representative, you'll play a vital role in helping us achieve this goal. We're seeking highly motivated, production-driven, and team-oriented individuals to join our team as Claim Intake Specialists. If you're looking for a challenging and rewarding opportunity to make a difference in the lives of our customers, we want to hear from you!

About arenaflex

arenaflex is an inbound call center focused on customer service and benefits compliance, succeeding in becoming a valued and growing resource in a pool of clientele with over 1,000 companies. We've been awarded Great Place to Work twice, and we're proud of our commitment to creating a positive and inclusive work environment. Our team is dedicated to delivering exceptional customer experiences, and we're looking for like-minded individuals to join us on this journey.

Temporary Remote Position

This is a temporary, remote position, contingent on catastrophe relief needs. You'll work from the comfort of your own home, choosing your own hours and schedule. Our hours of operation are from Sunday to Saturday, 8:00 AM to 8:00 PM CST, and you'll be sent available hours weekly. You can choose the shifts that work best for you, and we prefer hours of availability from Monday to Sunday, 8:00 AM to 5:00 PM CST.

What does a CAT Customer Service Representative do?

As a CAT Customer Service Representative, you'll apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult time. Your responsibilities will include:

• Providing positive customer service and technical expertise through prompt, accurate, and courteous responses to customer needs
• Offering empathy and support to customers during the claim process
• Collecting and documenting all claim details provided by the customer into the claim accurately
• Identifying and resolving customer issues by adhering to clients-specific handling instructions
• Utilizing call scripting to ensure consistency and efficiency in handling customer claims and inquiries

Computer Requirements

To perform this role, you'll need to have your own computer, which must meet the following requirements:

• Operating System: Windows 10, Windows 11, or Windows Home
• Not Supported: Chromebooks, macOS, Linux, etc.

Network Requirements

To ensure a stable and secure connection, you'll need to meet the following network requirements:

• Upon hire, you must run a Speedtest from the computer you'll be working from (www.speedtest.net)
• Ethernet connection is not required, but strongly recommended
• You must be on a private network, not allowed to work in public locations
• No VPNs are allowed, as logins must happen in the US

Desired Characteristics

We're looking for highly motivated, energetic, and dedicated individuals who are passionate about delivering exceptional customer experiences. Ideal candidates for this position are:

• Highly motivated and production-driven
• Team-oriented and collaborative
• Excellent organizational, written, and oral communication skills
• The ability to type swiftly and accurately (40+ words a minute)
• Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook)
• Basic understanding of Windows operating systems
• Highly reliable with the ability to maintain regular attendance and punctuality
• The ability to evaluate, troubleshoot, and follow up on customer issues
• Must be customer service oriented (empathetic, responsive, patient, and conscientious)
• Ability to multi-task, stay focused, and self-manage
• The ability to thrive in a fast-paced environment
• Must be authorized to work in the country where the job is based
• Must be willing to submit to a background investigation and drug test as part of the onboarding process. Job offers are contingent on background investigations and drug screening results.

Benefits/Compensation

As a Temporary Remote Catastrophe (CAT) Customer Service Representative, you'll enjoy the following benefits and compensation:

• Job Type: Temporary/Seasonal
• If a strong performer, ability for rehire during high volume timeframes including end of April – May (Hail Claims), July – October (Hurricane Claims), Christmas – New Year (high call volume Claims)
• Expected Hours: 2 – 40 hours per week
• Pay: $15 per hour
• Ability to work from home when convenient for you

Why arenaflex?

At arenaflex, we're committed to creating a positive and inclusive work environment that supports the growth and development of our team members.

We offer

• Opportunities for career growth and advancement
• Comprehensive training and development programs
• A collaborative and supportive team environment
• Competitive compensation and benefits
• A dynamic and fast-paced work environment

How to Apply

If you're a motivated and customer-focused individual who is passionate about delivering exceptional customer experiences, we want to hear from you! Apply now to join our team as a Temporary Remote Catastrophe (CAT) Customer Service Representative. Apply Job! Apply for this job