Experienced Customer Service Representative – Luxury Fashion E-commerce
At arenaflex, we're on a mission to revolutionize the way people shop for fashion and style. As a leading online shopping destination, we're committed to providing our customers with an unparalleled shopping experience. We're now seeking a driven, action-oriented customer service representative to join our team and help us achieve our goals.
About arenaflex
arenaflex is a Madison, Wisconsin-based company that's part of the Amazon family. We're a fully integrated subsidiary that's dedicated to providing women around the world with the best collection of clothing from well-known and up-and-coming designers. Our curated selection of ready-to-wear and accessories is fashion-forward, and we offer quick and free international shipping to over 165 countries.
The Role
As a customer service representative at arenaflex, you'll be responsible for responding to presale inquiries by phone, email, and online chat regarding fit, fashion trends/styles, product availability, and specials. You'll guide customers through the ordering procedure online and address post-order inquiries regarding delivery, billing, and shipping. You'll also have the opportunity to work with a range of software tools to address client inquiries and help consumers with both domestic and international concerns by working with outside shipping contractors.
Responsibilities
* Respond to presale inquiries by phone, email, and online chat regarding fit, fashion trends/styles, product availability, and specials
- Guide customers through the ordering procedure online
- Address post-order inquiries regarding delivery, billing, and shipping
- Utilize a range of software tools to address client inquiries
- Assist consumers with both domestic and international concerns by working with outside shipping contractors
- Collaborate with colleagues to achieve department goals and objectives
- Participate in ongoing training and development to improve customer service skills and knowledge
Requirements
*
Basic Requirements
+ High school graduation or its equivalent + Two or more years of experience in the retail, service, or customer service industries + Proficient in basic math with the ability to compute refunds before and after discounts, and apply specified percentages, tiered promotional codes, and partial discounts to orders + Exceptional communication skills, including the capacity to clearly and concisely communicate in writing and speech as well as to listen to and interpret customer needs + Excellent organizational, time-management, and prioritization abilities + Flexibility with a full-time schedule, including shift assignments on weekends and evenings + A keen eye for detail and a high level of accuracy + Experience working under pressure in a high-volume environment while upholding standards for productivity, quality, and service + A working knowledge of MS Office Suite and Internet Explorer
Preferred Qualifications
+ Fluency in one of the following languages: English, Spanish, Japanese, Korean, or Russian + Experience working in a call center or customer service environment + Knowledge of luxury fashion and e-commerce industry trends
What We Offer
* Competitive Compensation: $19.00 per hour, with a base pay range of $31,200/year in our lowest geographic market up to $53,600/year in our highest geographic market
- Total Compensation Package: Equity, sign-on payments, and other forms of compensation may be provided as part of a total compensation package
- Benefits: A full range of medical, financial, and/or other benefits
- Career Growth Opportunities: Ongoing training and development to improve customer service skills and knowledge
- Work-Life Balance: Flexible scheduling, including shift assignments on weekends and evenings
- Dynamic Work Environment: Collaborative and fast-paced work environment with opportunities for growth and development
How to Apply
If you're a motivated and customer-focused individual with a passion for luxury fashion and e-commerce, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
About arenaflex's Remote Jobs
arenaflex offers a range of remote job opportunities that allow you to work from the comfort of your own home. Our remote jobs offer the flexibility and autonomy to work in a setting that suits your needs, while still being part of a dynamic and collaborative team.
Equal Employment Opportunity
arenaflex is an equal employment opportunity employer. We welcome applications from diverse candidates and are committed to creating an inclusive and respectful work environment. Apply for this job