Experienced Health & Benefits Customer Service Representative / Support Specialist (Remote) – Simplifying Healthcare Reimbursement for a Better Tomorrow

At arenaflex, we're on a mission to strengthen and simplify the health and wealth journey for individuals and businesses alike. As a forward-thinking organization, we're committed to delivering superior quality experiences that drive results and make a lasting impact. We're seeking a highly skilled and compassionate Health & Benefits Customer Service Representative / Support Specialist to join our team and help us achieve our vision.

About arenaflex

arenaflex is a people-centric company that's obsessed with delivering exceptional client experiences. We're a community of forward-thinking individuals who are passionate about driving results and making a difference in the lives of our customers. Our commitment to integrity and excellence is unwavering, and we're dedicated to creating a work environment that's inclusive, supportive, and empowering.

Job Summary & Responsibilities

As a Health & Benefits Customer Service Representative / Support Specialist, you'll play a critical role in supporting our customers' journey through the healthcare reimbursement system. This challenging and rewarding position requires partnering closely with customers to provide valuable insights, education, and direction for online support that's most valuable to them. Your primary responsibilities will include:

• Providing high-quality, customer-focused telephonic service using knowledge of procedures and systems to meet and/or exceed member satisfaction while educating constituents on arenaflex policies and programs.
• Consulting with members to support easy navigation of available online tools, from checking an account balance to submitting claims.
• Resolving issues without management intervention to remove barriers for the member.
• Being accountable for initial call skills after training and may be cross-trained to other skills on a later date.
• Protecting sensitive member information with discretion.
• Engaging with members at all levels, prioritizing effectively to meet member service goals / deadlines.
• Performing other duties as assigned.

Requirements

* 1-3 years of experience in Customer Service.

• Prior call center experience preferred.
• No degree required.
• Computer knowledge and skills, comfortable learning new systems.
• Able to learn, memorize and retain information.
• Basic understanding of medical / reimbursement terminology preferred.
• Can adapt to a fast-paced environment.
• Ability to de-escalate and handle member issues without utilizing a supervisor.
• Oral and written communication skills.
• Problem-solving skills.
• Attention to detail and accuracy.
• Analytical skills.
• Prolonged periods of sitting at a desk and working on a computer.
• Occasionally lift items up to 25 pounds.
• Ability to work overtime.

Training & Development

* Training Class/Start Date: TBD (subject to change due to business needs)

• Attendance is mandatory during the training period of this position (training is paid, PTO accrues while in the training period; however, PTO cannot be taken during the training period of this position).
• Training is approximately four to five weeks. There is a product exam at the end of training. A passing score of 85% is required to continue to hold this position.

Work Schedule

* Training Schedule/Shift: 9 a.m. to 5:30 p.m. ET and 10:30 a.m. ET to 7 p.m. ET (subject to change due to business needs)

• Pacific Time: 6 a.m. to 2:30 p.m. and 7:30 a.m. to 4 p.m.
• Mountain Time: 7 a.m. to 3:30 p.m. and 8:30 a.m. to 5 p.m.
• Central Time: 8 a.m. to 4:30 p.m. and 9:30 a.m. to 6 p.m.
• Regular Schedule/Shift: 11:30 a.m. ET to 8 p.m. ET (subject to change due to business needs)
• Pacific Time: 8:30 a.m. to 5 p.m.
• Mountain Time: 9:30 a.m. to 6 p.m.
• Central Time: 10:30 a.m. to 7 p.m.
• Some Saturdays 10 a.m. ET to 3 p.m. ET (subject to change due to business needs)
• Pacific Time: 7 a.m. to 12 p.m.
• Mountain Time: 8 a.m. to 1 p.m.
• Central Time: 9 a.m. to 2 p.m.

Internet Speed Requirements

* Upload Speed: >20 Mbps

• Download Speed: >100 Mbps
• Must be able to hardwire ethernet cable to internet modem/router.

Compensation & Benefits

* $17.50/hr plus incentive

Why Join arenaflex?

* Opportunity to work with a forward-thinking organization that's passionate about making a difference.

• Collaborative and inclusive work environment that's supportive and empowering.
• Comprehensive training and development program to help you grow and succeed.
• Competitive compensation and benefits package.
• Opportunity to work remotely and enjoy a better work-life balance.

How to Apply

If you're a motivated and compassionate individual who's passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our website to learn more about arenaflex and our mission. Apply for this job