Experienced Customer Experience Advisor (Part-Time) – Remote Opportunity with arenaflex
Join arenaflex, a forward-thinking company dedicated to revolutionizing the way people experience eyewear, as a part-time Customer Experience Advisor. In this role, you will be the face of arenaflex, providing exceptional customer service and support to our valued customers.
About arenaflex
arenaflex is a pioneering company that has been redefining the eyewear industry since its inception. Our mission is to inspire and impact the world with vision, purpose, and style. We believe in creating a workplace that is inclusive, equitable, and driven by transparency. Our commitment to innovation, empathy, and creativity has led to the development of cutting-edge products and technologies that make a meaningful difference in people's lives.
Our Impact
At arenaflex, we are passionate about making a positive impact on the world. Our Buy a Pair, Give a Pair program has distributed over eight million pairs of glasses to those in need, empowering them to learn, work, and achieve better economic outcomes. We are proud to be recognized as a Best Place to Work for LGBTQ+ employees by the Human Rights Campaign and are committed to creating a workplace where all employees can bring their authentic selves and feel valued.
The Role
As a part-time Customer Experience Advisor, you will be responsible for delivering exceptional customer service and support to our valued customers. Your primary duties will include:
- Providing nothing-but-wonderful customer service through email and live chat support
- Learning our internal management system to efficiently process sales orders and maintain customer relationships
- Utilizing internal communication software to interact with teammates, management, and other departments
- Identifying and resolving customer pain points and trends to optimize their experience
Who We're Looking For
We're seeking a self-starter who takes ownership of their work and is passionate about delivering exceptional customer experiences. Our ideal candidate is:
- A creative and innovative problem solver who thinks outside the box
- A sensitive and skillful communicator who can adapt their tone and style to suit their audience
- Eager to learn new technology systems and procedures
- Able to juggle multiple tasks and remain organized and attentive to detail
- Highly proficient in navigating multiple tabs and windows
- Able to stay energized and motivated in a high-volume work environment with limited supervision
- Excited to represent arenaflex and facilitate meaningful customer interactions
Requirements
To be successful in this role, you will need to:
- Attend a virtual two-week onboarding via Google Meet video calls
- Have a quiet workspace with minimal noise in which you will fulfill your shifts
- Be available to work 20-29 hours per week, with shift times starting as early as 8 a.m. and as late as 9 p.m. CT
- Be available evenings and weekends, including during the holiday season
- Have a reliable high-speed internet connection with access to your router
- Not be on the Office of Inspector General's List of Excluded Individuals/Entities (LEIE)
Extra Credit
* Customer service experience
- Experience working from home
Benefits
As a part-time Customer Experience Advisor with arenaflex, you can expect:
- Competitive hourly rate of $13.00
- Opportunity to work with a forward-thinking company that is making a meaningful impact in the world
- Flexible scheduling with the ability to work from home
- Access to cutting-edge technology and systems
- Opportunities for professional growth and development
- A dynamic and inclusive work environment
How to Apply
If you're passionate about delivering exceptional customer experiences and are excited about the opportunity to join arenaflex, please apply through our website. We can't wait to hear from you! Apply Job! Apply for this job