Experienced Business Support Manager – Terminal Activities and Customer Experience Enhancement at arenaflex

Introduction to arenaflex

arenaflex is a leading player in the private industry, dedicated to providing exceptional customer experiences through its innovative products and services. As a dynamic and growth-oriented organization, arenaflex is committed to fostering a culture of excellence, collaboration, and continuous learning. With a strong focus on customer satisfaction, arenaflex is seeking a highly skilled and motivated Business Support Manager to join its team and contribute to the success of its terminal activities and customer experience enhancement initiatives.

Job Overview

In this exciting role, you will be responsible for upholding the administration, terminal activities business backing, and quality assurance of all aspects of terminal activities, third-party vendors, technology, and internal partners to ensure a seamless customer experience for arenaflex's customers. As a key member of the terminal activities team, you will participate in the embarkation system improvement, issues, enhancements, and communication strategy, as well as drive new processes and projects to guarantee an optimal and accurate completion.

Key Responsibilities

• Participate in the embarkation system improvement, issues, enhancements, and communication strategy for terminal activities and core partners
• Drive consistent improvement of working cycles to enhance arenaflex's services both internally and externally
• Lead new processes and projects to guarantee an optimal and accurate completion
• Maintain and update databases, such as port arrival times, daily action reports, and quality assurance reviews, as well as report data for monthly summaries and on-demand requests
• Support the terminal support manager with the moderate process and citizenship questions and cast member development
• Assume a vital role in creating content as well as training and adapting audiences regarding business integration program development and execution plans for the overall arenaflex operation
• Identify issues and resolve problems related to programs, content, and measurement to improve project success
• Maintain terminal activities documentation, including but not limited to working guides, forms, and customer embarkation insurance for accuracy and consistency
• Schedule, seat, and record office meetings
• Lead communication with partner areas, both internal and external, with any feedback as well as any operational updates or changes
• Attend and support terminal activities in Port Canaveral, South Florida, and outports
• Occasionally, support the outport team by assisting with terminal/area launch operations
• Conduct quality assurance reviews and schedule reviews for terminal activities
• Collaborate with all other departments within arenaflex to ensure a seamless customer experience
• Act as a contact between arenaflex and all third-party vendor operations
• Maintain a positive working relationship with third-party vendors participating in the daily port activity

Essential Qualifications

To be successful in this role, you will need to possess the following essential qualifications:

• Bachelor's degree in a relevant field
• Knowledge of cruise products, the cruise industry, and terminal activities
• Knowledge of internal and external connections and obligations as they relate to a cruise terminal wharf operation
• Strong knowledge of Microsoft 365 suite, including Outlook, Word, Excel, PowerPoint, Teams, OneDrive, and SharePoint
• Proven ability to handle multiple priorities in a high-speed environment
• Strong customer service skills
• Strong verbal and written communication skills
• Strong analytical, organizational, and problem-solving skills
• Travel industry experience
• Ability to work flexible hours, including weekends and holidays
• Must have a passport, as this position may require international travel
• Ability to travel frequently to support terminal activity areas
• Ability to lift 50 pounds, push luggage carts that may weigh over 500 pounds, and operate equipment in a warehouse setting

Preferred Qualifications

While not essential, the following preferred qualifications will be highly regarded:

• Over three years of cruise line terminal operations or similar experience
• Knowledge of arenaflex's systems, including DXP, Seaware, and Fidelio
• Microsoft PowerApps/Power Automate experience
• Knowledge of immigration policy regarding locations arenaflex sails from, including but not limited to the US, Schengen region, Canada, Australia, and New Zealand

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Business Support Manager, you will have access to a range of training and development opportunities, including:

• Comprehensive onboarding program to ensure a smooth transition into the role
• Ongoing training and development opportunities to enhance your skills and knowledge
• Opportunities for career advancement and professional growth within the organization
• Access to a range of employee benefits, including health insurance, retirement plans, and paid time off

Work Environment and Company Culture

arenaflex is a dynamic and innovative organization that values collaboration, creativity, and customer satisfaction. Our work environment is fast-paced and challenging, but also supportive and rewarding. As a member of our team, you will be expected to embody our company values, including:

• A customer-centric approach to everything we do
• A commitment to excellence and continuous improvement
• A collaborative and supportive team environment
• A focus on innovation and creativity

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and benefits package, including:

• A hourly rate of $26 per hour
• Comprehensive health insurance
• Retirement plans
• Paid time off
• Access to a range of employee perks and discounts

Conclusion

If you are a motivated and experienced professional looking for a challenging and rewarding role, we encourage you to apply for the Business Support Manager position at arenaflex. With its commitment to customer satisfaction, innovation, and employee growth, arenaflex is the perfect place to take your career to the next level. Apply now and join our team of dedicated professionals who are passionate about delivering exceptional customer experiences.