Experienced Dynamics CRM Customer Engineer – Enterprise Level Support, Administration, and Migration Expertise for arenaflex

Introduction to arenaflex

arenaflex is a pioneering tech company that combines human-centered design, powerful data, and cutting-edge technology to accelerate customer experience transformation at scale. As a trusted partner to iconic brands and emerging success stories across the globe, we create game-changing solutions that help businesses grow and thrive. Our team of innovators and experts is dedicated to delivering outcomes that exceed expectations and creating experiences that go beyond wow.

About the Role

We are seeking an exceptional Dynamics CRM Customer Engineer to join our team of professionals who are passionate about delivering strategic consulting, design, advisory services, market research, and contact center analytics that drive insights and improve outcomes for our clients. As a Customer Engineer, you will play a key role in designing, developing, deploying, and optimizing Dynamics CRM implementations, as well as migrating and modernizing to Dynamics 365 Customer Engagement Online (D365 CE). Your expertise will be instrumental in helping our clients achieve their vision and unlock the full potential of their customer experience.

Key Responsibilities

• Establish yourself as a trusted advisor to enterprise-level customers and their partners, providing expert guidance on Dynamics CRM implementations and migrations
• Develop and execute on a service delivery plan, leveraging repeatable services to educate customers and ensure best practice execution and success
• Collaborate with team members to contribute to their success in supporting their customers and leverage their expertise in support of your customers
• Deliver technical training and assist with enhancing the quality of training material by providing feedback on needed improvements to existing training and new training content to be developed
• Engage in transactional requests to troubleshoot customer issues, provide education, and mitigate technical blockers

Essential Qualifications

• General fluency in English, with effective communication skills to identify, engage, and interact with key stakeholders
• Proficiency in delivering technical training and a strong background in consulting and customer-facing roles
• Excellent problem-solving and troubleshooting skills, with the ability to work collaboratively in a team environment
• Deep technical acumen combined with a curiosity to continue learning and a passion for modern engineering tools and practices
• Expertise in Dynamics CRM Enterprise level support and administration, including CRM infrastructure installation and configuration, CRM deployment configuration, CRM customization and configuration, CRM integration, and CRM performance and tuning optimization
• Strong understanding of business application performance tuning, including SQL, IIS, Networking, and client-side troubleshooting
• Experience with environment health assessment, data recovery planning, and Dynamics 365 Customer Engagement Online and Power Platform

Preferred Qualifications

• Fluency in French and/or Spanish
• Experience authoring technical training for Dynamics 365 Customer Engagement Online and Power Platform
• Power Platform governance and center of excellence experience
• Advanced Microsoft certifications
• Experience with Dynamics 365 Customer Insights and Data Experience with Dynamics 365 Project Operations

Skills and Competencies

To succeed in this role, you will need to possess a unique blend of technical, business, and interpersonal skills, including:

• Strong technical expertise in Dynamics CRM and related technologies
• Excellent communication and interpersonal skills, with the ability to build trust and rapport with customers and stakeholders
• Collaborative mindset, with a willingness to work closely with team members and leverage their expertise
• Problem-solving and analytical skills, with the ability to troubleshoot complex technical issues and develop creative solutions
• Adaptability and flexibility, with a willingness to learn and adapt to new technologies and processes

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to helping our employees grow and develop their careers. As a Customer Engineer, you will have access to a range of training and development opportunities, including:

• Technical training and certification programs
• Leadership development and mentoring programs
• Opportunities to work on complex and challenging projects
• Collaboration with experienced professionals and industry experts

Work Environment and Company Culture

arenaflex is a remote-first company that values flexibility, autonomy, and work-life balance. Our team is passionate about delivering exceptional customer experiences and creating a positive impact on the world. We believe in fostering a culture of innovation, inclusivity, and collaboration, and we are committed to creating a work environment that is supportive, stimulating, and fun.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary range of $91,457 - $137,186, plus incentives that align with individual and company performance. Our benefits package includes medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off, and holidays. We also offer a range of perks and discounts, including access to cutting-edge technology, professional development opportunities, and a flexible work environment.

Conclusion

If you are a motivated and experienced Dynamics CRM Customer Engineer looking for a new challenge, we encourage you to apply for this exciting opportunity at arenaflex. As a trusted advisor to our clients, you will play a key role in helping them achieve their vision and unlock the full potential of their customer experience. With a competitive salary, comprehensive benefits package, and a range of training and development opportunities, this is an opportunity not to be missed. Join our team of innovators and experts and help us create game-changing solutions that drive business growth and customer satisfaction.