Experienced Data Entry and Customer Service Professional - Full Time Opportunity with arenaflex

Introduction to arenaflex

arenaflex is a leading private company that is shaping the destiny of worldwide entertainment. We trust that there is a better way to observe and enjoy entertainment, and our team is dedicated to providing exquisite interactions for our subscribers around the globe. Our goal is excellence, simplicity, and getting our users back to streaming. We are seeking a skilled and experienced data entry and customer service professional to join our team and contribute to our mission.

Job Overview

We are looking for a highly motivated and organized individual to fill a full-time data entry and customer service position. The successful candidate will be responsible for managing data entry projects, developing learning content, facilitating training sessions, and building strong relationships with our outsourced call center partners. This is an excellent opportunity to join a dynamic team and contribute to the growth and success of arenaflex.

Key Responsibilities

• Program management: outline, document, and maintain the scope of all local L&D projects, create and track project plans, and develop trusting partnerships with outsourced call center partners.
• Learning content development: conduct gap analysis for performance and training opportunities, prioritize identified gaps, and develop regular and accurate locally and globally valid training curriculum.
• Facilitation: deliver learning material in face-to-face and virtual environments, pilot newly designed curriculum, and train call center trainers.
• Dealer management and relationship building: partner with training and operational teams of outsourced call center providers, contribute to the overall performance of the CS business, and build and power L&D governance for the partners.
• Stakeholder management: build and foster strong partnerships with regional CS colleagues, participate in learning opportunities, priorities, and impact, and collaborate with other business leaders to transform operational opportunities into L&D opportunities.

Essential Qualifications

• 3+ years of experience designing soft skills and tools learning solutions, including onboarding programs focused across a range of levels call center agents, senior call center representatives, emerging leaders, and senior executive audiences.
• Experience designing and facilitating learning services that range from a 15-minute learning to multi-week classroom reports.
• Experience creating learnings, working with LMSs, and digital learning strategies and tools is highly desired.
• Strong facilitation experience in various instructor-led programs for various audiences and training skills.
• Project management experience, ability to collaborate with a team and stakeholders, communicate effectively, and attention to detail.
• Experience working in a fast-paced, outcomes-oriented, data-driven environment.
• High degree of independence and ability to work and manage own time efficiently.
• Bachelor's degree in instructional design or a related degree, master's degree a plus.
• Fluent in Portuguese and English, Spanish is a plus.

Preferred Qualifications

• Experience working in a cross-cultural global environment is a plus.
• Experience with content/knowledge management is a plus.
• Experience designing training curriculum for service, retail, or call center managers/leaders is a plus.
• Experience with innovative facilitation tools is a plus.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. We offer a range of training and development programs, including onboarding programs, leadership development programs, and technical skills training. Our employees have the opportunity to work on challenging projects, collaborate with cross-functional teams, and develop their skills and expertise in a fast-paced and dynamic environment.

Work Environment and Company Culture

arenaflex is a dynamic and innovative company that values excellence, simplicity, and teamwork. We believe in creating a work environment that is collaborative, inclusive, and supportive, where employees can thrive and grow. Our company culture is built on the principles of respect, empathy, and open communication, and we strive to create a positive and productive work environment that benefits our employees and our customers.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a salary range of $25 to $35 per hour, depending on experience and qualifications. We also offer a range of perks and benefits, including health insurance, retirement savings plans, and paid time off. Our employees enjoy a range of benefits, including access to cutting-edge technology, professional development opportunities, and a dynamic and supportive work environment.

Conclusion

If you are a motivated and organized individual with a passion for data entry and customer service, we encourage you to apply for this exciting opportunity with arenaflex. As a member of our team, you will have the opportunity to contribute to the growth and success of our company, develop your skills and expertise, and work in a dynamic and supportive environment. Don't miss out on this chance to join a leading private company and take your career to the next level. Apply now and become a part of the arenaflex team!

How to Apply

To apply for this position, please submit your application, including your resume and a cover letter, to our website. We thank all applicants for their interest; however, only those selected for an interview will be contacted. arenaflex is an equal opportunities employer and welcomes applications from diverse candidates.