Experienced IT Support Analyst / Website Support Specialist – Remote Customer Service Representative
At arenaflex, we're on a mission to revolutionize the pharmaceutical industry with innovative solutions and exceptional customer service. As a world-leading Pharmaceutical Company, we're committed to delivering cutting-edge products and services that make a real difference in people's lives. We're now seeking an experienced IT Support Analyst / Website Support Specialist to join our expanding team as a Remote Customer Service Representative.
Job Summary:
We're looking for a highly skilled and customer-focused IT Support Analyst / Website Support Specialist to provide day-to-day support for our online ordering tool, Prime. With over 12,000 registered users, Prime is a critical component of our customer service operations, and we need someone who can provide expert support and guidance to our customers and internal stakeholders. As a Remote Customer Service Representative, you'll serve as a liaison between our Memphis and Collegeville Customer Service Representatives (CSRs) and our first-line support team, providing timely resolution of website user questions and recommending ongoing improvements to our sites.
Key Responsibilities:
* Provide timely resolution of website user questions, incorporating expert communication skills to assure the highest level of customer service
- Recommend ongoing improvements to sites via information obtained through customer interaction
- Assist in website maintenance/new releases to ensure accuracy, timeliness, and relevance
- Assist BT Support to monitor sites for broken links, outdated information, typos, and materials that can be archived
- Assist in testing and validating new enhancements to comply with issues or new business requests
- Resolve requests for online support, via incoming phone calls and through email customer support mailboxes
- Serve as a resource to CSR team members as a second-level expert (SME)
Organizational Relationships:
* Online Solutions Support Lead will primarily work with Customer Service Management and BT Technology Resources
Resources Managed:
* No direct reports
Education and Experience:
* Bachelor's degree preferred
- Customer Service/Business Operations experience required
- Excellent computer skills as well as communication skills
Technical Skills Requirements:
* Technical knowledge/Proficiency: + Access and Excel skills + SAP + Microsoft Suite Applications
Physical Position Requirements:
* Sitting and working on computer for long periods
- Communicate with customers via phone and computer
Competencies:
* Acts Decisively: Makes good, decisive decisions based upon facts gathered
- Seizes Accountability: Owns actions, pushes self to understand full business impact
- Change Agile: Needs to stay abreast of changing business practices and compliance guidelines
What We Offer:
* Competitive salary and benefits package
- Opportunity to work with a world-leading Pharmaceutical Company
- Remote work arrangement with flexible hours
- Professional development and growth opportunities
- Collaborative and dynamic work environment
- Access to cutting-edge technology and tools
- Recognition and rewards for outstanding performance
How to Apply:
If you're a motivated and customer-focused IT Support Analyst / Website Support Specialist looking for a new challenge, please submit your application through our website. We can't wait to hear from you!
About arenaflex:
arenaflex is a world-leading Pharmaceutical Company dedicated to delivering innovative solutions and exceptional customer service. We're committed to making a real difference in people's lives through our products and services. Our team is passionate about what we do, and we're always looking for talented individuals to join us on our mission.
Equal Opportunities Employer:
arenaflex is an equal opportunities employer and welcomes applications from all qualified candidates. We're committed to creating a diverse and inclusive work environment that reflects the communities we serve.
Note:
* The client has the right-to-hire you as a permanent employee at any time during or after the end of the contract.
- You may participate in the company group medical insurance plan.
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