Experienced Customer Service Advisor – Automotive Restoration and Repair Industry

At arenaflex, we're passionate about empowering car enthusiasts to bring their dream projects to life. As a Customer Service Advisor, you'll play a vital role in delivering exceptional customer experiences, ensuring our customers receive the support they need to restore and repair their beloved vehicles. If you're a customer-centric individual with a passion for the automotive industry, we'd love to hear from you.

About arenaflex

arenaflex has been a leading provider of supplies, tools, and equipment for the repair and restoration of automobiles since 1978. Our commitment to innovation, quality, and customer satisfaction has earned us a loyal following among serious do-it-yourselfers. We're proud to be a part of the automotive community, and we're excited to welcome like-minded individuals to our team.

Join a Team that Cares

At arenaflex, we believe that our core values are the foundation of our success. We're a team of people who:

• Consider others first, because we know that our customers are the heart of our business
• Own results, because we're accountable for delivering exceptional experiences
• Have a positive approach to problem-solving, because we believe that every challenge is an opportunity to grow
• Have a sense of urgency, because we know that our customers need our help to bring their projects to life
• Continually self-improve, because we're committed to excellence in everything we do

What You'll Do

As a Customer Service Advisor, you'll be the face of arenaflex, providing exceptional support to our customers through phone, email, and live chat. Your responsibilities will include:

• Helping customers with orders, answering their questions, and resolving their concerns in a timely and professional manner
• Working within our computer system to place and research customer orders, document conversations, and actions
• Pitching in where needed to drive a positive customer experience and ensure that our customers receive the support they need to succeed

What We're Looking For

To be successful in this role, you'll need to be:

• A customer-centric individual who takes ownership of every interaction
• Comfortable working with computers and learning new systems
• Willing to commit to learning about our processes and procedures
• Pro-active and positive in your approach to problem-solving
• An effective communicator with excellent written and verbal skills
• Familiar with online shopping and comfortable navigating our website and systems
• Experienced in a call center environment (although not necessary)
• Knowledgeable about the automotive industry (although not necessary, experience with automotive restoration is a plus)

Your Schedule

We offer a variety of schedules to fit your needs, including:

• Monday to Friday, 10:30am-7:00pm EST (highest priority need)
• Other schedules available to accommodate your lifestyle

Work Location

You can choose to work from our office in Pottstown, PA, or from the comfort of your own home. If you choose to work remotely, you'll need to have:

• A minimum speed connection internet
• A computer provided by arenaflex
• A distraction-free environment

Benefits and Perks

As a valued member of our team, you'll enjoy:

• A strong benefits package, including medical, dental, vision, life, and AD&D insurance, disability insurance, 100% vested matching 401(k), paid time off, incentive plan, employee discount, and other voluntary benefits
• Opportunities for career growth and development
• A collaborative and supportive work environment
• Recognition and rewards for outstanding performance

Culture Index

At arenaflex, we use the Culture Index to understand the preferred communication styles and intrinsic motivational needs of our team. This helps us create a work environment that's tailored to your needs and preferences. During the hiring process, you'll have the opportunity to take the Culture Index assessment, which will take approximately 7-10 minutes to complete.

EOE and E-Verify

arenaflex is an equal opportunity employer and participates in E-Verify.

Ready to Join Our Team?

If you're a customer-centric individual with a passion for the automotive industry, we'd love to hear from you. Apply now to become a part of our team and help us deliver exceptional customer experiences. Apply Job! Apply for this job