Experienced Customer Service Representative - National Sales (Hybrid: Onsite & Remote) - arenaflex

Introduction to arenaflex

arenaflex is one of America's great food companies and a leading foodservice distributor, partnering with approximately 300,000 restaurants and foodservice operators to help their businesses succeed. With a strong focus on growth in a high-performance environment, we offer talented professionals outstanding opportunities for personal and professional development. Our company maintains a strong commitment to operational excellence, safety, and environmental responsibility, and we encourage collaboration and value each member of our diverse and talented team.

Job Overview

We are seeking an experienced Customer Service Representative to join our National Sales team. As a Customer Service Representative, you will provide contact and liaison between National Sales customers and the sales team and internal departments. You will process incoming orders, receive, evaluate, and respond to written or telephoned customer inquiries in a timely manner, and work within established guidelines to achieve the objectives of the service agreement consistent with customer expectations, company policy, and profit and quality requirements.

Key Responsibilities

• Receive inbound calls and place outbound calls to customers to provide information about products and services, take orders, or obtain details of complaints.
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
• Resolve customers' service or billing complaints; check to ensure that appropriate changes were made to resolve customers' problems.
• Contact customers to respond to inquiries or to notify them of claim results and any planned adjustments; refer unresolved customer complaints to designated departments for further action.
• Obtain and examine all relevant information to assess the validity of complaints and determine possible causes.
• Coordinate same-day deliveries and pickups for customers, process pickup requests from customers and the National Sales team, and respond to delivery/routing questions and issues from customers.
• Respond to product inquiries from customers and share new or additional services or products with customers.
• Compare disputed merchandise with original requisitions and information from invoices, and prepare invoices for returned goods.
• Contact all customers affected by product recalls and withdrawals.
• Recommend improvements in products, shipping, service, or billing methods and procedures to prevent future problems.

Essential Qualifications

To be successful in this role, you will need:

• A High School diploma or equivalent required; Bachelor's degree preferred.
• A minimum of three years of experience in a customer service call center environment required; experience in food service distribution is a plus.
• Excellent verbal communication skills and problem resolution ability required.
• Working knowledge of Microsoft Word and Outlook required; CRM/Phone Technology experience preferred.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Bilingual Spanish speaker.
• Experience working in a hybrid environment with a combination of onsite and remote work.

Skills and Competencies

To excel in this role, you will need to possess the following skills and competencies:

• Strong communication and interpersonal skills.
• Ability to work in a fast-paced environment and prioritize multiple tasks.
• Excellent problem-solving and analytical skills.
• Ability to work independently and as part of a team.
• Strong attention to detail and organizational skills.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to training and development programs to help you build your skills and advance your career. You will also have the opportunity to work with a talented and diverse team of professionals who are passionate about delivering exceptional customer service.

Work Environment and Company Culture

arenaflex is a dynamic and fast-paced work environment that is committed to operational excellence, safety, and environmental responsibility. Our company culture values collaboration, diversity, and inclusion, and we encourage our employees to be innovative and creative in their work. As a Customer Service Representative, you will be working in a hybrid environment with a combination of onsite and remote work, which will provide you with the flexibility and autonomy to manage your work effectively.

Compensation, Perks, and Benefits

The expected pay for this role is between $16 per hour and $25 per hour, with typical pay ranging from $19.00 to $20.50 per hour. You will also be eligible for overtime compensation and a range of benefits, including health insurance, pre-tax spending accounts, retirement benefits, paid time off, short-term and long-term disability, employee stock purchase plan, and life insurance.

Conclusion

If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply for the Customer Service Representative position at arenaflex. As a member of our team, you will have the opportunity to work with a talented and diverse group of professionals who are passionate about delivering exceptional customer service. You will also have access to training and development programs, a range of benefits, and a dynamic and fast-paced work environment that values collaboration, diversity, and inclusion. Apply today to join our team and take the first step in your career with arenaflex!