Experienced Healthcare Customer Service Associate – Part-Time/Remote/Buffalo, NY or Boston, MA
At arenaflex, we're revolutionizing the way healthcare is delivered, and we're looking for a highly skilled and proactive support specialist to join our Brook Health Operations team as a part-time contractor, Healthcare Customer Service Associate. This role has the potential to be contract-to-hire, and we're seeking someone who is passionate about delivering exceptional customer support in a healthcare setting.
About arenaflex
arenaflex is a digital health company that's changing the approach to pre-condition and chronic condition care management. We're using technology to support healthcare providers in improving patients' health outcomes, and we're committed to making a real impact on the people around us. Our team is dynamic, user-centric, and constantly improving ourselves, and we're looking for someone who shares our values and is eager to contribute to our mission.
Job Overview
As a Healthcare Customer Service Associate, you'll play a critical part in maintaining seamless operations, minimizing patient downtime, and ensuring our services run smoothly. You'll assist in the troubleshooting of medical devices and patient-facing app issues, assist in the completion of Return Merchandise Authorizations (RMAs), order device replacements as needed, and potentially assist with patient onboarding. You'll collaborate with internal teams, outside vendors, and support the deployment and return of hardware, ensuring that arenaflex's equipment is in optimal condition and ready for operational use.
Key Responsibilities
* Provide comprehensive support to our patients, addressing both hardware and software issues to ensure seamless operations and minimal downtime
- Assist in the troubleshooting of medical devices and patient-facing app issues
- Assist in the completion of Return Merchandise Authorizations (RMAs)
- Order device replacements as needed
- Potentially assist with patient onboarding
- Collaborate with internal teams, outside vendors, and support the deployment and return of hardware
- Methodically document technical issues, resolutions, and processes to foster knowledge sharing and future reference
- Ability to work as part of a multidisciplinary team in a fast-paced, constantly evolving, digital healthcare environment
- Ability to cross-collaborate with arenaflex's Third Party Logistics (3PL) and device support vendor to facilitate top-tier patient support for device troubleshooting
Essential Qualifications
* A proven track record of providing exceptional customer support in a healthcare setting
- Knowledge of HIPAA regulations to ensure patient confidentiality and the protection of sensitive health information
- Excellent verbal and written communication skills to interact with patients, providers, and team members, including the ability to manage inbound and outbound calls effectively and professionally
- Ability to work as part of a multidisciplinary team in a fast-paced, constantly evolving, digital healthcare environment
Preferred Qualifications
* Minimum 2 years of experience conducting customer support calls with patients
- Practical experience with Google Workspace, Slack, Zoom, ZenDesk, Notion, and Microsoft Excel showcasing familiarity with popular workplace platforms
- Exceptional communication and interpersonal skills to effectively assist our patients with technical issues
- Understanding of common medical terminology to communicate effectively with patients and healthcare professionals
- Demonstrated experience and patients working with disabilities ranging from hard of hearing, seeing, etc
- Experience with a variety of demographics, chronic illnesses, and those without technical aptitude
- Strong troubleshooting and problem-solving skills that translate into quick and efficient resolutions
What arenaflex Offers
* Competitive hourly wage
- Part-Time Working Hours (You'll be working East Coast Hours within 8-5pm EST)
- An opportunity to make a real impact on the people around you
- A collaborative team of people who live our core values and have your back
Compensation
The pay range for this role is $20 - $25 USD per hour, based on experience, location, and applicable knowledge.
Work Environment
This is a remote work opportunity, and you'll be working from home. You'll be part of a dynamic team that's passionate about delivering exceptional customer support in a healthcare setting.
How to Apply
If you're passionate about delivering exceptional customer support in a healthcare setting and are eager to join a dynamic team that's changing the approach to pre-condition and chronic condition care management, we want to hear from you! Apply now to become a part of arenaflex's Brook Health Operations team as a part-time contractor, Healthcare Customer Service Associate. Apply Now! Apply for this job