Experienced Customer Support Representative – Community-Focused Banking at arenaflex
Join arenaflex, Voted Best Places to Work 2024, and embark on a rewarding career journey in customer support, where you'll deliver exceptional service to customers and grow professionally in a dynamic community-focused bank. At arenaflex, we're committed to fostering a culture of integrity, accountability, and lifelong learning, where our employees thrive and grow. As a Customer Support Representative, you'll play a vital role in delivering exceptional service to our customers through various communication channels, addressing their inquiries, and providing guidance on our products and services.
About arenaflex
arenaflex is a community-focused bank that values its customers and employees alike. We're dedicated to providing exceptional service, innovative solutions, and a supportive work environment that encourages growth and development. Our team is passionate about making a positive impact in the community, and we're looking for like-minded individuals to join our family.
Responsibilities
As a Customer Support Representative at arenaflex, you'll be responsible for:
- Evaluating and responding timely to a wide variety of customer issues via phone call, chat, or email.
- Providing expertise and guidance to customers while educating them on products, services, and technology.
- Answering inquiries from customers regarding products, procedures, regulations, and fees.
- Completing all account maintenance issues in a timely manner.
- Processing customer video banking machine transactions accurately and efficiently while providing high-level customer service.
- Handling all phases of teller transactions including checking, savings, and loans within designated limits.
- Examining and ensuring validity of all requested transactions/interactions.
- Developing and maintaining a strong working knowledge of all bank products and services.
- Developing and maintaining a strong technical knowledge of the core banking system.
- Verifying endorsements as required by teller operational policies.
- Reporting suspicious activity through proper channels.
- Adhering to and applying all operational policies and procedures, complying with all Federal and State regulations.
- Generating new business to assist in meeting profitability goals.
Requirements
To succeed in this role, you'll need:
- A High School Diploma or equivalent; an Associate's degree in Business Administration or related field is preferred.
- 1 year of previous experience in retail sales or customer service; 1 year of experience in a financial institution is preferred.
- The ability to maintain a professional image and handle stressful situations calmly.
- Excellent hand-eye coordination and ability to multi-task using multiple software systems and monitors.
- Strong interpersonal communication skills and exceptional verbal and written communication skills.
- Highly organized and detail-oriented with strong listening skills.
- Advanced computer skills, including experience with Microsoft Office Suite and data entry.
Nice-to-haves
* Experience in retail sales or customer service with a financial institution.
Benefits
As a valued member of our team, you'll enjoy a comprehensive benefits package, including:
- Affordable Medical/Vision/Dental Coverage
- Flexible Dependent Care Account
- Health Savings Account (with employer contributions)
- Prescription Drug Plan
- Employee Wellness Initiatives (physical/mental/financial)
- Health Management Reimbursement Program
- Short Term/Long Term Disability
- Life Insurance
- Tuition Reimbursement
- Competitive Pay and Bonus Program
- 401k (with employer match)
- Generous Paid Time Off including 10 1/2 holidays.
Career Growth Opportunities
At arenaflex, we're committed to helping our employees grow professionally and personally. We offer a range of training programs, mentorship opportunities, and career development initiatives to help you achieve your goals.
Work Environment and Company Culture
Our office is a dynamic and supportive environment where you'll have the opportunity to work with a talented team of professionals who share your passion for delivering exceptional service. We value diversity, inclusion, and work-life balance, and we're committed to creating a workplace that's inclusive and supportive of all employees.
How to Apply
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now! Apply for this job